Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

VAMSI BHAMIDIPATI

Hyderabad

Summary

Dynamic Service Delivery Manager with a proven track record at Accenture, leading multi-skilled teams to enhance SLA performance through automation. Expert in Linux and cloud technologies, driving incident reduction and process excellence. Adept at stakeholder management and mentoring, with a focus on leveraging emerging tech like Generative AI for infrastructure support.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Delivery Manager / IT Infrastructure Project Manager

Accenture
Hyderabad
01.2021 - Current
  • Managed delivery for large, multi-skilled infrastructure team supporting global clients.
  • Led global account delivery involving over 25,000 servers across Linux, cloud, and container technologies.
  • Drove automation using Ansible, reducing manual interventions and enhancing SLA performance.
  • Conducted stakeholder governance calls, incident reviews, and RCA/CAPA sessions to strengthen accountability.
  • Executed GenAI PoC for L1 ticket triaging and incident pattern mining exploration.

Team Lead – Linux & Cloud Infrastructure

Accenture
Hyderabad
01.2018 - 01.2021
  • Managed 15-member Linux/cloud team; delivered RHEL clusters, patching, automation, and cross-skill programs
  • Reduced ticket volume through preventive automation and infrastructure hygiene programs

Linux/AIX Administrator – IT Operations

Accenture
Hyderabad
01.2013 - 01.2018
  • Delivered 24/7 support across AIX, RHEL, OEL; built LPARs, HACMP clusters, VMware infra
  • Executed storage/data center migrations, VM provisioning, capacity tuning

Education

M.Tech - Space Technology & Applications

SV University
Tirupati

B.E - Electronics & Communication

Anna University
Chennai

Skills

IT Delivery & Project Management: Client stakeholder management, SLA governance, Billing, costing

Infrastructure Leadership: Linux (RHEL, AIX, SUSE), VMware/KVM, Blade servers, AWS networking (VPC, subnets, security groups, NACLs)

Cloud and automation: AWS (EC2, VPC, IAM, S3, load balancers, auto scaling), Azure basics, Ansible Tower, Terraform (learning)

Team and vendor management: experience in handling large teams of 180 or more members

Process Excellence: Automation-focused delivery, incident reduction, service improvement, agile/scrum exposure

Global Client Engagement : Visited Italy twice to participate in client meetings, operational reviews, and planning workshops

Emerging Tech: Exploring Generative AI for infra support, automation, and auto-remediation

Websites

Certification

• AWS Certified SysOps Administrator – Associate
• IBM Certified AIX Administrator
• RHCSA
• ITILv3
• Certified Kubernetes Admin (CKA)
• Pursuing: Generative AI Foundations (2025)

Timeline

Service Delivery Manager / IT Infrastructure Project Manager

Accenture
01.2021 - Current

Team Lead – Linux & Cloud Infrastructure

Accenture
01.2018 - 01.2021

Linux/AIX Administrator – IT Operations

Accenture
01.2013 - 01.2018

M.Tech - Space Technology & Applications

SV University

B.E - Electronics & Communication

Anna University
VAMSI BHAMIDIPATI