Joyeeta Saha

Dynamic and results-driven IT professional with 12+ years of experience in IT Infrastructure Management, Service Delivery, and Project Leadership. Adept at applying ITIL frameworks to enhance service efficiency and ensure client satisfaction. Proven track record in managing global delivery teams, driving process improvement initiatives, and leading infrastructure projects in fast-paced environments. A versatile leader focused on continuous growth through strategic automation, compliance management, and effective client relations.

• Broad ITIL Framework Expertise: In-depth experience across ITIL processes, including incident management, change management, service request fulfillment, and problem management, consistently applying best practices to achieve client success and professional growth.
• Client-Centric Delivery: Strong understanding of client requirements and management objectives, coupled with excellent communication skills, resulting in consistently exceeding client expectations and fostering seamless collaboration across internal teams, client-side teams, and vendors.
• Leadership in Service Delivery: Demonstrated success in end-to-end service delivery management, focusing on cost optimization through strategic automation deployments and process improvements.
• Effective Relationship Management: A collaborative leader with proven relationship management skills, ensuring high levels of client satisfaction and sustained service excellence.
• Project Management and Agile Proficiency: Leveraging project management expertise, particularly in Agile methodology, to adapt quickly to evolving technology landscapes while driving high-quality deliverables.
• Infrastructure Project Implementation: Extensive experience in implementing and integrating IT infrastructure projects, including Intel, midrange platforms, SAN/Storage, TSM, networks, data centers, servers, security, desktops, and Active Directory environments.
• Remote Coordination Expertise: Skilled in managing remote coordination for infrastructure implementation and integration, ensuring seamless project execution across geographically dispersed teams.
• Advanced Project Management Capabilities: Deep knowledge of PMI Process Groups (initiating, planning, executing, controlling, and closing) and current project management methodologies, enabling effective navigation in dynamic and fast-paced environments.
• Strategic Communication: Proven ability to establish clear communication mechanisms for project status and change management across diverse stakeholders, ensuring alignment and timely project delivery.
• Global Delivery Experience: Adept at leading projects with cross-functional teams spread across multiple geographies, ensuring successful project delivery in varied global contexts.
• Collaborative Negotiation and Team Leadership: Effective in negotiating with team members to define goals, work content, and schedules, aligning efforts toward shared objectives and optimal outcomes.