Dichena Nanda Padhi

• Resource Management:

Managing ITC Data Centre at OdishaLokaseva Bhawn 24x7 with 50-team member’s with Daily Attendance statement of Manpower deployed under the project both IT &Non-IT team-mates including Network, Server & Security Administrator’s, Helpdesk, and Support Engineer’s With Non-IT - Electrical & Passive Engineers.

• Preventive Maintenance:

Equipment wise and date wise list of hardware for which preventive maintenance was undertaken in ITC Data Centre also Conducting Monthly audits, PM activity checks.

• Vendor Management:

Aligning vendor teams for quick resolution and service compliance with Date wise details of calls logged with external vendor and their resolution time

• Asset Management:

Install, Move, Add, Change Management, Problem Management as per ITIL Frame work, Device Health check-up with Knowledge Data Base.

• Network Management:

Monitoring Network up time report of all network devices through NMS with the core network & device health checks.

• Server Management:

Monitoring Server up time report through NMS.

• Help Desk Support:

Log reports of help desk, List of stand by equipment, User complaint redressal time, SOC ticket Monitoring with resolution.

• Security Compliance:

Report on filtering policy changes made & Report of Virus attack on Servers & Firewall reports also Coordinating with team for Firewall, LLB policy updates as per ITIL Frame Work.

• SLA Compliance:

Equipment Up-time Report with Penalty Calculation and applicable penalty.

• Onsite Comprehensive Maintenance & Safety:

Details of Parts/equipment repair/replacement of DG set, UPS & Battery Bank also Quality Check & Surprise visit to core location for avoiding any critical incident.

• Key Achievements:
• CRM:

Supporting IT & NON-IT services for VVIP’s – Honourable President of India, Honourable Governor of Odisha, Honourable CM of Odisha, IAS & OAS officers

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• Maintained 99% SLA compliance across high-priority sites.
• Reduced payment delays by 25% through proactive follow-ups and coordination.
• Contributed to pre-sales and new business opportunity presentations

• Led BTS commissioning for Huawei, ZTE, and Nokia
• Planned MW links, IP scripting for Radio (ODU), and BSC shifting
• Ensured site safety compliance and daily reporting (DPR) to management.
• Client coordination for PO, WCC, GRN and performance reviews.
• Vendor & Manpower Management for all over Odisha with 300 Manpower.
• FATP Check up with Various Application dashboard.
• Site Surprise visit for quality & safety check.

• Supported vendor teams in IDU commissioning & MW installation
• VLAN configuration, Microwave dismantling, and new I&C rollout
• PO Tracking, WCC Collection, Billing, GRN.
• PPT presentation for client with HLD & LLD.
• FATP Check up with Various Application dashboard.

• O&M of BSE equipment, BTS & MW restoration
• Liaised with NOC teams in Mumbai/Delhi to resolve tickets
• MUX installation and fiber integration
• 24x7 services for site restoration.
• NOC coordination.
• Operation & Maintenance of 70 tower sites with 2 BSC site single handed.

• Maintained site uptime, managed 24x7 ticketing & NOC coordination
• Executed MUX & FIU installations.
• Operation & Maintenance of 150 tower sites with 1 BSC site single handed.

• Fiber Restoration.
• Server Room Architecture planning.
• Advanced Telecom Training