Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Arundhathi Sunku

Arundhathi Sunku

Hyderabad

Summary

IT Service and Process & Program Manager with top-notch implementation experience in delivering both IT services and Artificial intelligence/AI products. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Scrum, ITIL framework,ISO 20K planning and deployment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Program Delivery Manager,

ZestIot technologies
Hyderabad
08.2023 - 03.2024
  • Headed the delivery of Ground Radar products for multiple clients which involves IoT And CameraAI to digitize & automate 100+ Ground Operations for aviation companies.
  • Successfully utilized project management tools and methodologies to monitor program progress, identify variances, and apply necessary corrective measures.
  • Led teams for providing tech-forward solutions featuring customized UI/UX, enhancing resource management, operational safety, and product quality assessment.

Program Manager,

KornFerry
Hyderabad
08.2021 - 08.2022
  • Organized and led team meetings to monitor project development and address concerns.
  • Established and maintained effective communication channels with external partners to guarantee alignment of strategies.

Independent Consultant,

Independent Consultant
Hyderabad
10.2020 - 10.2021
  • Evaluated, structured, and implemented training plans within internal systems to improve performance.
  • Evaluated operations extensively to design and deploy improvement strategies, introduced and executed IT protocols.

IT Service Manager,

University of California- Office of the President
Sanfrancisco
07.2017 - 08.2020
  • Created a comprehensive product technology strategy for Service Now by aligning with the key objectives and requirements of the product management roadmap.
  • Maximized development efficiencies and resolved technology issues through effective communication with executive team and CEO.
  • Performed Metrics Management to provide regular updates on progress and address any roadblocks encountered while keeping customers and senior leaders informed.

Program Management Consultant,

Wells Fargo
Sanfrancisco
08.2016 - 06.2017
  • Successfully managed the implementation of a million-dollar banking project, employing various tools including Jira and ServiceNow while leveraging available resources.
  • Developed innovative approaches to drive long-term business success and maximize profitability.

IT Service Manager,

Panda Limited
Los Angeles
12.2015 - 08.2016
  • Conferred with executives to optimize tool implementation strategies for improved long-term outcomes. Implemented ServiceNow solutions for HR,Facilities and IT departments.
  • Managed and led discussions with key stakeholders in IT Service Management to review the progress of implemented IT solutions for current requirements.

Senior Consultant,

Infosys Limited
Singapore,London,Hyderabad,Pune
08.2010 - 12.2014
  • Determined areas for improvement and Streamlined processes to cut downtime and optimize employee productivity.
  • Exceeded customer requirements with accurate and deliverable solutions & Prioritized projects and project tasks depending upon key milestones and deadline dates

Senior Consultant,

HSBC Software Development Centre
Hyderabad
05.2008 - 07.2010
  • Determined areas for improvement and implemented processes to alleviate problems using ITIL framework.
  • Implemented and audited ISO 20000 standards for over 200 plus projects
  • Created and trained required best practices framework for all the regions.

Associate Consultant

Wipro Technologies
Pune
01.2005 - 05.2008
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues,imparted trainings.
  • Conducted thorough reviews of operations ,performed root cause analysis to devise and deploy improvement strategies.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Education

B.Tech - Industrial Production Technologies

Gogte Institute of Technology

Two Year-Team Management & Leadership Program - Coaching

Landmark Worldwide

Skills

  • Service now product expertise
  • Analysis & Evaluation
  • Processes and procedures
  • Product Life Cycle Management
  • Client Relationships
  • Reporting capabilities
  • Business Analysis
  • Personnel Management
  • Vendor Relationship Management
  • Strategic Planning
  • Program Leadership
  • Stakeholder Communications

Certification

  • ITIL Experts Managers], [EXIN] - [Timeframe]
  • ITIL Service Managers
  • ITIL Foundation
  • Scrum Masters

Timeline

Program Delivery Manager,

ZestIot technologies
08.2023 - 03.2024

Program Manager,

KornFerry
08.2021 - 08.2022

Independent Consultant,

Independent Consultant
10.2020 - 10.2021

IT Service Manager,

University of California- Office of the President
07.2017 - 08.2020

Program Management Consultant,

Wells Fargo
08.2016 - 06.2017

IT Service Manager,

Panda Limited
12.2015 - 08.2016

Senior Consultant,

Infosys Limited
08.2010 - 12.2014

Senior Consultant,

HSBC Software Development Centre
05.2008 - 07.2010

Associate Consultant

Wipro Technologies
01.2005 - 05.2008

B.Tech - Industrial Production Technologies

Gogte Institute of Technology

Two Year-Team Management & Leadership Program - Coaching

Landmark Worldwide

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Arundhathi Sunku