Felix Christy Francis
Senior Program Manager- Digital Transformation |Certified AGILE Coach(ICP-ACC) | Telecom | Data Privacy & Protection | IAM |
Coimbatore
Summary
A technically competent professional with over 19+ years of experience in Software industry and Responsible for guiding the full lifecycle. Results oriented, enthusiastic leader with diverse experiences working in Fortune 500 companies. Excels in dynamic and fast-paced environments that require an analytical and entrepreneurial mindset. Proven track record of handling increasing responsibility roles and delivering measurable results in Cloud migration, AWS asset management, eCommerce, call in rate reductions, team efficiency, auditing, problem solving and planning.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Program Delivery Manager
Tech Mahindra
Coimbatore
5 2023 - Current
- Managing multi vendor Telecom projects on Service Assurance Transformation for VMO2(UK) - Telefonica
- - Application Lifecycle Management: Overseeing the entire lifecycle of IT applications, from planning and development to deployment, maintenance, and eventual retirement.
- Team Management: Leading and managing a team of account managers, business analysts, UX BA and support staff.
-Requirement Analysis: Collaborating with business stakeholders to understand and prioritize application requirements.
-Vendor Management: Interacting with Tech's product teams and external software vendors and managing relationships to ensure the smooth operation of IT applications.
-Budget Management: Planning and managing the budget for application development, maintenance, and upgrades.
-Risk Management: Identifying and mitigating risks associated with application development, maintenance, and deployment.
-Performance Monitoring: Monitoring application performance, identifying bottlenecks, and implementing optimizations as needed.
-Security and Compliance: Ensuring that applications adhere to security best practices and comply with relevant industry standards.
-Change Management: Overseeing the process of implementing changes to applications, including assessing impacts.
-Release Management: Planning and coordinating the release of new features, updates, and patches to applications.
-Documentation: Maintaining comprehensive documentation for applications, including user manuals, technical guides, and architectural diagrams.
-Collaboration: Collaborating with cross-functional teams, including business units, Tech product teams.
-Stakeholder Communication: Keeping stakeholders informed about application progress, changes, and performance.
-Alignment with Business Goals: Ensuring that applications align with the organization's strategic goals and support business.
Program Delivery Manager
Tech Mahindra
10.2022 - 04.2023
- Managing Telecommunications projects for Vodafone and driving clients through Digital Transformation
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Defined clear targets and objectives and communicated to other team members
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
Senior Program Manager
Tech Mahindra
01.2022 - 10.2022
- Managing Large scale ️ Cloud Migration Projects
- Mentored and supported 25 department employees to create strong workplace culture
Project Manager
BA Continuum India Pvt. Ltd.
10.2021 - 01.2022
- Design, develop, test, implement, and integrate Identity and Access Management (IAM) systems and solutions.
- Planned, designed, and scheduled phases for large projects
- Identified plans and resources required to meet project goals and objectives
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
- Established effective communication among team members for enhanced collaboration and successful project completion
- Achieved project deadlines by coordinating with contractors to manage performance
Technology Lead
Infosys
12.2018 - 10.2021
- Data Privacy & Protection - Managing Strategic Projects on Information security and Data Engineering
Module Lead Cloud Migration
Verizon
06.2015 - 12.2018
- Managing the highly complex landscape of moving 50+ applications to the Cloud
Software Analyst
Verizon
06.2011 - 05.2015
- ERP, Data warehouse and data governance
Software Development Engineer
Verizon
06.2008 - 06.2011
- Managing Global / Enterprise Customer Hierarchy and reconcile the different hierarchy / entitlement to single tree structure
Subject Matter Expertise-L3
Sutherland Global Service Limited
01.2006 - 06.2008
- Senior Technical Support Executive - Dell / Microsoft
Education
Master of Business Administration - MBA -
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Mumbai 08.2017 - 05.2018
Master's degree, Computer Science -
Loyola College
Chennai 06.2003 - 05.2005
Bachelor's degree, Computer Science -
St. Joseph's College, Trichy
Tiruchirappalli 06.2000 - 05.2003
Higher secondary school, Computer science -
Grace Matriculation School - India
Ranipet 06.1998 - 05.2000
10th STD, High school -
Don Bosco
Tirupattur 06.1994 - 05.1998
Skills
Management: Client Account Management, Product Owner / Scrum Master, Program Management, Release Management, Client relationship Management, Business Analytics
Change Management
Stakeholder Management
Domain: Banking & Payments, Telecommunications, Pres sales, Business Service Management, Big Data Analysis, Mobile/Wireless, Ordering, Work flow management, Automated Customer care service
IT: Data cleansing, Data Protection, Data Classification, Data Discovery, Data Sanitization, Information security, Amazon Web services (AWS), Cloud services, Architecture and Planning, Cloud Migration, AWS Asset Management and Infrastructure cost Optimization, Robotic Process Automation, DevOps, Business Object Mapping, Report generation
Management: Client Account Management, Product Owner / Scrum Master, Program Management, Release Management, Client relationship Management, Business Analytics
Certification
CompTia Network +
Keyhighlights
- 10+years of leadership and people management experience
- Expert in managing Onshore-Offshore based delivery models
- Strong experience with Agile delivery methodologies
- Large-scale delivery experience by managing stakeholders across shores with distributed agile teams
- Managed cross-functional teams for successful project completion and client satisfaction
- Established strong partnerships with vendors and suppliers to secure competitive environment
- Focused on continuous improvement initiatives aimed at enhancing overall service levels
- Improved program delivery efficiency by streamlining processes and optimizing resource allocation
- Developed a culture of collaboration across all departments involved in the planning and execution of major programs ensuring optimal utilization of resources
- Built teams to address project goals and objectives for multiple projects
- Identified program obstacles and communicated possible impacts to team
- Managed and supervised administrative and daily program operations, complying with policies and regulations
Languages
English (Professional Working)
Timeline
Program Delivery Manager
Tech Mahindra
10.2022 - 04.2023
Senior Program Manager
Tech Mahindra
01.2022 - 10.2022
Project Manager
BA Continuum India Pvt. Ltd.
10.2021 - 01.2022
Technology Lead
Infosys
12.2018 - 10.2021
Master of Business Administration - MBA -
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
08.2017 - 05.2018
Module Lead Cloud Migration
Verizon
06.2015 - 12.2018
Software Analyst
Verizon
06.2011 - 05.2015
Software Development Engineer
Verizon
06.2008 - 06.2011
Subject Matter Expertise-L3
Sutherland Global Service Limited
01.2006 - 06.2008
Master's degree, Computer Science -
Loyola College
06.2003 - 05.2005
Bachelor's degree, Computer Science -
St. Joseph's College, Trichy
06.2000 - 05.2003
Higher secondary school, Computer science -
Grace Matriculation School - India
06.1998 - 05.2000
10th STD, High school -
Don Bosco
06.1994 - 05.1998
Program Delivery Manager
Tech Mahindra
5 2023 - Current