Saurabh Sharma
Greater Noida
Summary
Transformational technology and operations leader with 18+ years of experience across IT, finance, investments, insurance, and customer service. Expert in leading cross-functional teams of 40+ professionals and delivering Agile programs that boost productivity and stakeholder satisfaction. Successfully managed 15+ application projects with a $20M budget, consistently improving delivery timelines and team performance. Recognized for strategic planning, risk management, and strong communication skills, with a proven track record of driving scalable solutions and process optimization in dynamic environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Delivery Manager
MetLife MGCC
11.2015 - Current
- Led five cross-functional teams through full Agile lifecycle, ensuring timely delivery of high-quality products.
- Engaged key stakeholders, including data owners, business leaders, IT teams, and legal departments for effective collaboration.
- Fostered communication among teams, clarifying roles and responsibilities in governance processes.
- Facilitated daily stand-ups and sprint planning sessions to promote team engagement and accountability.
- Collaborated with Product Owners to prioritize backlog items, resulting in 30% increase in sprint velocity.
- Implemented process improvements that reduced average sprint cycle time by 20% and enhanced team efficiency.
- Drafted project plans and tracked milestones, EPICs, features, user stories, and tasks in Azure DevOps.
- Developed a comprehensive data governance framework to ensure accessibility, accuracy, and security of data.
UAT Lead – Oracle Implementation
Royal Bank of Scotland
10.2011 - 10.2015
- Analyzed E2E architecture for Mortgage products, Investment Banking feeds, and Trade feeds on Oracle Platform.
- Performed gap analysis between business process maps and Oracle functionalities in consultation with SMEs, analysts, consultants, and developers.
- Facilitated discussions of business requirements for estimation of test scenarios, cases, and scripts.
- Led a team of four testers during Oracle EBS implementation testing.
- Conducted peer reviews and provided initial sign-off on test scenarios, cases, and key stroke test scripts.
- Executed test cases from Test Lab while managing defects in Quality Centre across various modules.
- Supported timely analytical reviews in line with onshore requirements for gaps and defects in FiRST GL modules.
- Coordinated with onshore teams and technical developers to resolve business-impacting defects.
Assistant Manager
GENPACT
09.2006 - 09.2011
- Managed a team of 4 FTEs for ACBS Sub-ledger to enhance operational efficiency.
- Conducted assessments of customer feedback to identify areas for improvement and provide actionable insights.
- Analyzed and resolved bad journal entries within loan portfolios in ACBS.
- Performed monthly checks on interest accruals and receivables, posting necessary adjustments based on identified gaps.
- Reviewed three-way reconciliations of ACBS portfolios to ensure accuracy and compliance.
- Maintained monthly operations MIS for internal reporting, summarizing trends with detailed explanations.
- Oversaw updates and creation of global rate indices to support financial operations.
- Executed quality checks, identifying trends to enhance service quality and reduce customer dissatisfaction.
Education
MBA - Finance
EIILM University
Bachelor of Laws - LLB
B. Com - Hons.
Skills
- Agile Leadership & Transformation
- Program & Project Management
- Product Mgt & Product Owner
- Scrum & SAFe Frameworks
- Stakeholder Engagement and Management
- Technology Integration
- Budget & Resource Management
- Risk Management
- Team Management
- Strategic execution
- Adaptable & Innovative
- Resilient & Influential
- Testing (QA & UAT)
- Risk assessment
- Customer feedback analysis
- Effective communication
- Analytical thinking
- Conflict resolution
- Requirements analysis
- End to End Recruitment
- Presentation & Proposal development
- Outcome analysis
- Critical thinking
- Decision-making
- Attention to detail
- Vendor management
- Flexible and adaptable
- Strategic alignment
- Relationship building
- Business acumen
Linguistic Abilities
- English
- Hindi
Certification
ISTQB certified
Clients Portfolio
- MetLife
- RBS
- GE
- Wachovia Bank
- Genpact
Personal Information
Date of Birth: 08/26/82
Apps Projects Implemented
- Oracle
- Aladdin
- Markit EDM
- Salesforce
- Vermillion
- IVR System (Genesys) & Salesforce Integration
- Sustainability Reporting (ESG)
- Finance Emissions
- ACBS
- Backshop
- Tagetik
- Workday (ongoing)
- IDEAS & BI Cube
- ARCH (Analytics & Research for Credit & Holdings)
- Multiple enhancements
Profile Snapshot
- Genpact, Finance Manager, 09/10/06, 10/01/11
- RBS, UAT Lead, 10/02/11, 11/01/15
- Metlife Global Capability Center (MGCC), Program Delivery Manager, 11/02/15, Present
Affiliations
- Volunteered for multiple CSR activities, such as orphanage visits, old age home visits, collecting food, and so on.
- Strategically involved in TTT (Talent Technology Transformation) project for merging 1500+ resources from vendors to the company and aligning & re-creating the new organization structure for various CIOs
- Significantly ramped-up my team from 4 people to 41 people in 2 yrs. across domains Investments, Enterprise Apps and Global Customer Service
- Organized and participated in hackathons globally two times for over 800 people.
- Organized and managed multiple U.S. client visits, town halls, site visits, etc
- Sourcing and recruitment for technical candidates and took interviews independently
Timeline
Program Delivery Manager
MetLife MGCC
11.2015 - Current
UAT Lead – Oracle Implementation
Royal Bank of Scotland
10.2011 - 10.2015
Assistant Manager
GENPACT
09.2006 - 09.2011
MBA - Finance
EIILM University
Bachelor of Laws - LLB
B. Com - Hons.
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