Arunima Deb
Bengaluru
Summary
To be part of a challenging team which strives for the better growth of the organization and which allows me to explore my potential and provides me with the opportunity to enhance my talent with an intention to be an asset to the company.
Overview
11
11
years of professional experience
Work History
Operations Manager
INDIA OFF TOOTH CLUB- LLP
Bengaluru
10.2024 - Current
- Headed the operations of the entire India office
- Directed and coordinated 4 departments: Social Media & Digital Marketing, Finance, Operations & Audit, and HR & Compliance.
- Established streamlined processes across departments to improve efficiency and ensure compliance with organizational standards.
- Oversaw financial planning, audits, and reporting to maintain transparency and accountability.
- Led HR initiatives including recruitment, training, and compliance management.
- Drove digital marketing strategies to enhance brand visibility and customer engagement.
- Ensured smooth cross-functional collaboration and alignment with business goals.
Process Lead - Operations
Amazon
Bengaluru
08.2022 - 10.2024
- Handling a span of 164 people including 12 supervisors and 12 SME.
- Leading New Projects and Launches.
- Making strategies during sale seasons to provide a competitive pricing.
- I have worked in goal setting project for year 2023 for both Retail and 3rd Party.
- Monitoring the CSAT, Resolution Rate, NPS, FCR, Idea generation, Quality for my span.
- Setting strategic goal for the business deliverables.
- Conducting new hiring's and Scheduling Training.
- Handle escalations both B2B and B2C.
- Client handling and stakeholder management.
- SLA management, tracking client deliverable and headcount planning and scheduling.
Team Lead (Management Level 10.2)
Accenture
01.2022 - 07.2022
- Team Handling.
- Leading New Projects (App/Cloud Developer Support).
- Maintaining KPI(Adherence, UTT, Attrition, Shrinkage, Quality).
Team Leader
TaskUs
05.2021 - 01.2022
- Team Handling. (31 head count)
- Leading New Projects (Blended process).
- Maintaining KPI(Adherence, UTT, Attrition, Shrinkage).
- Preparing deck(PPT) for WBR, MBR, TownHall, etc.
Assistant Manager customer care (Inbound)
TELEPERFORMANCE
04.2017 - 05.2021
- Team Handling.(34 head count)
- Hire, coach and provide training to personnel to maintain high customer service standards.
- Leading New Projects (Voice, Chat, email).
- Monitor and improve ordering, telephone handling and other procedures.
- Evaluate performance with key metrics( KPA & KRA).
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
- Prepare reports for different departments or upper management.
- I handled outbound team of past due collection, high revenue generator E- commerce team.
Assistant Manager Contact Center (Outbound Dialer)
TELEPERFORMANCE
01.2021 - 03.2021
- Managed a team of 35 associates responsible for making outbound calls to customers for past due collections.
- Achieved an outstanding collection and after-service sales performance, exceeding targets by 1000%.
- Implemented strategic interventions to optimize processes and overcome challenges, resulting in improved efficiency and effectiveness.
- Facilitated clear communication channels with clients to address concerns and streamline operations.
Senior Associate
WIPRO (BPS)
08.2014 - 04.2017
- Managing Foreign Customer (U.K) and providing service for wireless and wired connectivity issues.
- Providing information, answer question and inquiries regarding server issues.
- Troubleshooting of Huawei and Dlink Routers.
- Line testing for Copper & Optical Fiber Connection.
Education
MBA - Digital Marketing And E-commerce
SILCHAR COLLEGIATE SCHOOL
Silchar, Assam12-2025
BACHELOR OF TECHNOLOGY - EEE
NSHM KNOWLEDGE CAMPUS
Durgapur, West Bengal07.2014
PUC -
KENDRIYA VIDYALAYA
Silchar, Assam07.2010
Skills
- Process automation
- Production
- Program administration
- Client relations
- Process improvement
- Compliance management
- Client relationship management
- Stakeholder engagement
- Performance metrics analysis
- Team leadership
- Cross-functional collaboration
- Effective communication
- Problem solving
- Planning and implementation
- Strategic planning
Professional Qualifications And Affiliations
- Certified by THE DURGAPUR PROJECT LIMITED
- Trained and Certified by NORTH EASTERN ELECTRIC POWER CORPORATION LTD.
- Trained and Certified by NIT DURGAPUR ON ADVANCE WIRELESS COMMUNICATION AND NETWORKING.
- Certified by NSHM DURGAPUR ON INDUSTRIAL CONTROL & AUTOMOTION.
Languages
- English
- Bengali
- Hindi
- English
- Bengali
Disclaimer
I, Arunima Deb, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Internship
- Industrial Training of 1 month at Durgapur Projects Limited (DPL), Durgapur, West Bengal
- Summer Training of 2 weeks at Khandong Power Station, Kopili Hydro Electric Plant of NEEPCO
- Summer Training of 1 week at Agartala Gas Turbine Power Plant of NEEPCO, Agartala
Personal Information
- Father's Name: Mr. Bidyut Kumar Deb
- Date of Birth: 10/17/91
- Gender: Female
- Nationality: Indian
Timeline
Operations Manager
INDIA OFF TOOTH CLUB- LLP
10.2024 - Current
Process Lead - Operations
Amazon
08.2022 - 10.2024
Team Lead (Management Level 10.2)
Accenture
01.2022 - 07.2022
Team Leader
TaskUs
05.2021 - 01.2022
Assistant Manager Contact Center (Outbound Dialer)
TELEPERFORMANCE
01.2021 - 03.2021
Assistant Manager customer care (Inbound)
TELEPERFORMANCE
04.2017 - 05.2021
Senior Associate
WIPRO (BPS)
08.2014 - 04.2017
MBA - Digital Marketing And E-commerce
SILCHAR COLLEGIATE SCHOOL
BACHELOR OF TECHNOLOGY - EEE
NSHM KNOWLEDGE CAMPUS
PUC -
KENDRIYA VIDYALAYA