Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
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Arunita Banerjee

Arunita Banerjee

Bengaluru

Summary

Detail-oriented Senior Technical Consultant with a strong belief in delivering measurable value for customers. Experienced in pre-sales, consulting, and solution architecture, with a proven ability to guide enterprise clients through complex implementations and technical integrations. Known for driving adoption, strengthening retention, and accelerating time-to-value through hands-on expertise, clear communication, and cross-functional collaboration.

Overview

12
12
years of professional experience

Work History

Senior Value Engineer

Catchpoint Systems
01.2022 - Current
  • Led and managed relationships with enterprise customers, driving POCs, renewal, retention, and growth strategies to maintain and expand annual recurring revenue (ARR) exceeding $1 million for multiple accounts.
  • Consolidated customer monitoring strategies, reducing monitoring expenditure by 20% while driving competitor displacement wins. Partnered closely with Sales, Product, and SMEs across diverse offerings to ensure seamless service delivery and measurable business impact.
  • Achieved 130% net ARR growth across assigned accounts while maintaining 95% gross retention and consistently driving strong net retention, underscoring the ability to expand revenue through strategic account management while safeguarding long-term customer satisfaction and loyalty.
  • Delivered end-to-end technical expertise and project management across the customer journey—from pre-sales and POCs to onboarding and adoption—ensuring seamless implementations and accelerating onboarding timelines by 30%, while strengthening customer relationships through frequent onsite engagements in the US and UK.
  • Trained and mentored junior engineers, providing guidance and direction.

Senior Solutions Architect

Akamai Technologies
01.2018 - 01.2022
  • Partnered with Sales and Customer Success teams to drive technical adoption and solutioning for enterprise clients across multiple industries, ensuring smooth deployment of security and content delivery services. Architected CDN solutions for streaming customers and optimized streaming workflows to enhance performance and scalability.
  • Served as an SME in media security and streaming technologies, optimizing customer integrations for DRM, CDN, and analytics solutions, improving streaming performance and ensuring security compliance for top media houses across North America and ASEAN regions.
  • Served as a trusted technical advisor for over four years, delivering end-to-end high-value technical projects for both Enterprise and SMB customers while being recognized for expertise in solution design, clear communication, and effective escalation management.

Systems Engineer II

Infosys
01.2014 - 01.2018
  • Provided 24x7 application support for CRM applications of Microsoft designed for partner companies and end users.

Education

B.Tech - Electronics and Communication

West Bengal University of Technology
Kolkata
04.2014

Skills

  • Customer Relationship Management
  • Account Growth & Retention
  • Onboarding & Adoption Enablement
  • Solution Design & Implementation
  • CDN & Content Delivery Optimization
  • DevOps Familiarity
  • Application & Performance Monitoring
  • Escalation & Incident Management
  • Cross-Functional Collaboration (Sales, Product, SMEs)
  • Executive Communication & Stakeholder Management

Websites

Awards

Most Valuable Player Q2 - 2019 Akamai, Professional Services, President’s Circle Award 2024 Catchpoint Systems

Timeline

Senior Value Engineer

Catchpoint Systems
01.2022 - Current

Senior Solutions Architect

Akamai Technologies
01.2018 - 01.2022

Systems Engineer II

Infosys
01.2014 - 01.2018

B.Tech - Electronics and Communication

West Bengal University of Technology

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Arunita Banerjee