ARUNKUMAR ARUMUGAM
STORE MANAGER
BANGALORE
Summary
Dynamic leader with expertise in customer relations and team management, honed at FIRST CITY INVESTMENT LLC. Enhanced customer satisfaction rates by resolving escalated issues and implementing feedback-driven strategies.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
WOWMOMOS FOODS PVT LTD
05.2025 - 01.2026
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Restaurant Manager
FOOD INNOVATION(SUBWAY)
04.2024 - 04.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Store Supervisor
FIRSTCITY INVESTMENT LLC(SUBWAY)
01.2018 - 01.2022
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Answered product questions and assisted customers in selection and checkout.
STORE INCHARGE
VIAFOODS(SUBWAY)
06.2014 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
DIPLOMA IN MECHANICAL ENGINEERING - Mechanical Engineering
CHENDURAN POLYTECHNIC COLLEGE
PUDUKKOTTAI,TAMILNADU 04.2001 -
Skills
Stock management
Store organization
Customer relations
Customer service
Team management
Staff supervision
Timeline
Assistant Store Manager
WOWMOMOS FOODS PVT LTD
05.2025 - 01.2026
Restaurant Manager
FOOD INNOVATION(SUBWAY)
04.2024 - 04.2025
Store Supervisor
FIRSTCITY INVESTMENT LLC(SUBWAY)
01.2018 - 01.2022
STORE INCHARGE
VIAFOODS(SUBWAY)
06.2014 - 08.2017
DIPLOMA IN MECHANICAL ENGINEERING - Mechanical Engineering
CHENDURAN POLYTECHNIC COLLEGE
04.2001 -