Arunkumar Bhanuri
Hyderabad/Secunderabad
Summary
Dynamic Commercial Executive with proven leadership at RGIA Airport Hyderabad, excelling in non-aero operations and implementing 5S methodologies. Skilled in Lean Six Sigma, I drive efficiency and maintain high standards of hygiene and safety. Recognized for effective complaint management and training, ensuring exceptional customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Commercial Executive
RGIA Airport Hyderabad
Hyderabad
01.2022 - Current
- Company Overview: GHIAL - GMR Hyderabad International Airport Limited
- Managing Non-Aero Commercial operations – F&B, Retail & services – currently 220 locations.
- Managing Aero Plaza (Food Court) with 40 number of House Keeping Staff and 4 Pest Control Staff.
- Doing weekly Audits of the F&B, Retail and Services through team to maintain look & Feel, Hygiene and safety aspects.
- Implementation of 5S across commercial locations.
- Maintaining high standard of cleanliness and hygiene across all F&B, Retail and Services outlets.
- Liaise with Fire and Safety & environment Departments for Fire and Safety & general safety Audits at Commercial locations.
- Monitoring Concessionaires POS and Manual billing to avoid revenue leakages.
- Complain/ Grievance/ feedback management by facilitating suitable actions for immediate attention and escalation. Root causes investigation and analysis of recurring complaints improvement.
- Assist Quality team to conduct ACI- ASQ Audits and maintain high level of standards across commercial locations.
- Mandatory Concessionaires Staff training of Fire and Safety through Fire and Safety Team and keep record.
- Responsible for obtaining safety and other regulatory Compliances (Trade license, weights & Measures, Food license, etc.)
- Prepare periodic reports for Management / Stakeholder
- GHIAL - GMR Hyderabad International Airport Limited
Shift In Charge
HMS Host
06.2019 - 01.2022
- Worked as a Shift IN charged by following standards operating procedures (SOP) to ensure customers satisfaction and Brand standards being maintained.
- Keeping a track of product inventory ensuring a minimal wastage and loss of product.
- Indenting products as per sales requirement
Industrial Trainee
TUI SENSIMAR MAURITIUS
01.2017 - 12.2017
- Accomplished my industrial training at TUI SENSIMAR MAURITIUS.
- Experienced on the job training in Kitchen department.
- Got appreciated for my punctuality and dedicated service provided to the guest.
- Received good feedback from kitchen department HOD regarding my performance.
Education
B.Sc. - Hospitality and Hotel Management
International institution of hotel management (IIHM)
Class XII - Telangana
Class X - Telangana
Skills
- Leadership
- Time Management
- Adaptability
- Fostac
- Lean
- Lean six sigma Black
- Lean six sigma Green
- Harvard business case study
- Power BI
Training
TUI SENSIMAR MAURITIUS, 2017, Experienced on the job training in Kitchen department. Got appreciated for my punctuality and dedicated service provided to the guest. Received good feedback from kitchen department HOD regarding my performance.
Languages
- English
- Telugu
- Hindi
Personal Information
- Date of Birth: 10/02/98
- Gender: Male
- Marital Status: Single / Unmarried
Languages
English
First Language
Telugu
Beginner
A1
Hindi
Beginner
A1
Timeline
Commercial Executive
RGIA Airport Hyderabad
01.2022 - Current
Shift In Charge
HMS Host
06.2019 - 01.2022
Industrial Trainee
TUI SENSIMAR MAURITIUS
01.2017 - 12.2017
B.Sc. - Hospitality and Hotel Management
International institution of hotel management (IIHM)