Arunkumar Chidambaram

.Have to handle the dealers output based upon the customer satisfaction over all tamilnadu

• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Developed process improvements to increase reliability and equipment performance.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
• Responded to customer requests for products, services and company information.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Updated account information to maintain customer records.
• Recommended products to customers, thoroughly explaining details.
• Collected and analyzed customer information to prepare product or service reports.

• Designed mechanical drawings and machine designs using AutoCAD and Revit.
• Consulted with architects, customers and vendors regarding project scope and milestone dates.
• Created, printed and modified drawings in AutoCAD and Revit.
• Rendered schematics for over [Number] designs in [Software] to produce 2D and 3D models.
• Interpreted over [Number] architectural and engineering sketches to create detailed blueprints for construction projects using [Software].

• Listened to customers' questions and concerns to provide answers or responses.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.