LOKESHWARAN H
Data Analyst
Chennai,TN
Summary
Adaptable professional with a strong track record of quickly mastering new concepts and technologies. Exhibits exceptional problem-solving skills, driving successful transitions in fast-paced environments. Core competencies include rapid knowledge assimilation, analytical proficiency, and effective communication, all contributing to enhanced organizational performance. Recognized for a positive attitude and a steadfast commitment to teamwork and continuous development.
Overview
4
4
years of professional experience
Work History
Junior Customer Service Executive
Tata Communications Transformation Services Limited.
Chennai
12.2021 - 04.2023
- Solved technical problems related to account setup and network configuration.
- Verified operational readiness of customer IT systems after resolving issues.
- Delivered technical assistance by installing, diagnosing, repairing, and maintaining systems and hardware.
- Ensured timely resolution of IT problems in accordance with set deadlines.
- Provided detailed instructions to customers to troubleshoot technical problems through multiple communication channels.
- Directed unresolved problems to relevant internal groups for further action.
- Ensured operational status of client systems.
- Facilitated service assurance and incident management for UK-based client.
- Delivered technical assistance to Enterprise Network Management clients.
- Specialized in handling customer mail queries related to faults and installations.
- Provided efficient solutions in response to customer needs, upholding SLA standards.
Field Engineer Service Delivery
Tata Communications Limited.
Chennai
08.2020 - 12.2021
- Successfully installed and maintained high-speed ISP fiber optics.
- Executed switch and router configurations for clients.
- Engaged with clients to assess needs and simplify complex issues.
- Troubleshot issues following ticket escalation from clients.
- Executed installation of network equipment along with technical upgrades.
- Coordinated support to maintain prompt communication among various departments.
- Resolved customer issues on-site with a focus on high-quality outcomes.
- Executed prompt resolution of technical complaints by performing thorough analysis and troubleshooting.
- Implemented corrective measures after careful analysis of recurring issues.
- Facilitated actionable insights to boost service quality through structured feedback.
Field Engineer Customer Assurance Service Delivery
World-wide Communication Private Limited.
Chennai
06.2019 - 04.2020
- Expertise in performing CAT 6 cable maintenance tasks.
- Investigated technologies while inspecting on-site equipment.
- Supervises field operations and executes engineering plans.
- Tested materials to ensure compliance with safety standards.
- Adept at identifying and troubleshooting errors in legacy TEJAS switching systems.
- Executed comprehensive equipment inspection schedules.
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Jaya Engineering College
05-2017
Skills
- Structured query language (SQL)
- Python
- MS Excel
- Tableau
- Microsoft power BI
- Data analysis
- Data cleaning
- Data visualization and presentations
- Data analytics
- Client engagement
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company RetreatsWork-life balanceWork from home optionStock Options / Equity / Profit SharingCricket And Football
Used to Play Sports For Stress Relief and Enthusiasm.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Junior Customer Service Executive
Tata Communications Transformation Services Limited.
12.2021 - 04.2023
Field Engineer Service Delivery
Tata Communications Limited.
08.2020 - 12.2021
Field Engineer Customer Assurance Service Delivery
World-wide Communication Private Limited.
06.2019 - 04.2020
Bachelor of Engineering - Electrical & Electronics Engineering
Jaya Engineering College
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