Summary
Overview
Work History
Education
Skills
Languages
Certifications
Timeline
Generic
Arunkumar Ravichandran

Arunkumar Ravichandran

Bengaluru

Summary

Salesforce QA Lead with over 10.5 years of experience in Salesforce ecosystem testing, including Sales Cloud, Service Cloud, and CPQ, along with deep expertise in automation, API, ETL, and data validation testing. Proven ability to lead QA initiatives across complex enterprise implementations, drive test automation strategy, and collaborate with cross-functional teams to ensure high-quality product releases. Hands-on experience with tools like Selenium, Cypress, Playwright, Postman, and platforms like Snowflake, Power BI, NetSuite, and Azure DevOps. Certified in Salesforce Administration, Sales Cloud, Business Analysis, and AI Specialization, with strong domain knowledge and a track record of optimizing QA processes, improving test coverage, and supporting business growth through scalable, efficient testing solutions.

Overview

10
10
years of professional experience

Work History

Salesforce QA Lead

Preqin
Bengaluru
06.2020 - Current
  • Led end-to-end QA for multiple Salesforce implementations, covering Sales Cloud, Service Cloud, and CPQ modules across enterprise-level product lines.
  • Designed and executed test strategies for complex business processes such as Lead Conversion, Campaign Management, Order-to-Cash, Advanced Approvals, Amendments, Upsell, Subscription and Billing.
  • Validated Pricing Rules, Product Configuration, and Discount Schedules within Salesforce CPQ to ensure accuracy in quoting and deal approvals.
  • Performed extensive functional and regression testing on features like user provisioning, account management, and sales workflows.
  • Created and maintained robust automation suites using Playwright, Cypress, Protractor, and Selenium, significantly reducing manual effort and improving release confidence.
  • Conducted thorough API testing using Postman and Cypress, validating data integrity and business logic across integrated systems.
  • Verified seamless integrations between Salesforce and third-party platforms including Outreach, Pardot, Intercom, NetSuite, Snowflake, and Power BI.
  • Collaborated closely with product managers, business analysts, and developers to translate user stories into detailed test cases, identify edge cases, and ensure business alignment.
  • Mentored junior QA team members, promoted best practices in QA processes, and played a key role in ensuring successful UAT and production deployments.

Senior SDET

OFS
Chennai
02.2019 - 02.2020
  • Designed and implemented automation frameworks using Protractor, streamlining regression testing and reducing manual test effort by over 70%.
  • Led the test planning, execution, and defect management across multiple web-based enterprise applications.
  • Collaborated with cross-functional teams to understand functional requirements, review user stories, and build comprehensive test cases.
  • Conducted UI validations, cross-browser testing, and end-to-end functional testing to ensure consistent user experience across platforms.
  • Authored reusable test scripts and utilities, contributing to long-term automation scalability.
  • Utilized tools like JIRA and TestRail for defect tracking, test case management, and reporting.
  • Participated in Agile ceremonies and supported QA best practices in fast-paced development cycles.

Software Test Engineer

Accenture
Chennai
05.2015 - 02.2020
  • Performed functional and data validation testing for a large-scale fiber cable transmission project, ensuring accuracy of customer data across systems.
  • Conducted end-to-end testing of Siebel CRM, validating customer onboarding workflows, service requests, and account management functionalities.
  • Created and executed test plans and test cases aligned with business requirements and technical specifications.
  • Identified and documented defects, coordinated with developers to ensure timely resolution, and participated in defect triage meetings.
  • Executed manual testing across multiple modules and interfaces, focusing on data accuracy, workflow integrity, and UI consistency.
  • Collaborated with onsite and offshore teams to meet project deadlines and quality standards.
  • Contributed to test documentation, requirement traceability, and supported UAT and production deployment validations.

Education

Bachelor of Engineering - Electrical and Electronics Engineering

Anna University
Chennai
04.2014

Skills

  • UI automation: Selenium, Protractor, and Playwright
  • Salesforce: Sales Cloud, Service Cloud, CPQ, Pardot, LinkedIn Navigator, Intercom, Advanced approvals, Order to cash, Netsuite, Outreach
  • Automation Tools: Selenium, Cypress, Playwright, Protractor, Postman
  • Languages: Java, Python, C#, TypeScript, SQL
  • CI/CD & DevOps: Azure DevOps, Jenkins, Bitbucket Pipelines
  • Test Management: JIRA, TestRail, Quality CenterFrameworks: BDD, data-driven, keyword-driven
  • Other: ETL & DB Testing, PowerBI, Snowflake
  • Data extraction and synchronisation

Languages

Tamil
First Language
English
Proficient
C2
Telugu
Intermediate
B1

Certifications

  • Salesforce Admin
  • Salesforce Associate
  • Salesforce Business Analyst
  • Salesforce Sales Cloud Consultant
  • Salesforce AI specialist

Timeline

Salesforce QA Lead

Preqin
06.2020 - Current

Senior SDET

OFS
02.2019 - 02.2020

Software Test Engineer

Accenture
05.2015 - 02.2020

Bachelor of Engineering - Electrical and Electronics Engineering

Anna University

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Arunkumar Ravichandran