Arunkumar Duggirala
Hyderabad
Summary
Accomplished JIRA Technical Lead with extensive experience in managing and optimising Atlassian tools, including JIRA, JSM, Confluence, and Bitbucket, across Data Centre and Cloud environments. Demonstrates expertise in cloud migration, workflow customisation, ITIL/ITSM solutions, and integration of tools such as MS Teams, Smartsheet, Zendesk, Salesforce, and Aha!. Proficient in Docker and Kubernetes orchestration, CI/CD pipeline management using Jenkins and Bamboo, and repository management with GitHub and Bitbucket. Adept at designing complex workflows, automation rules, SLA configurations, dashboards using plugins, and providing training to diverse stakeholders. Career focus includes leveraging technical expertise to deliver scalable solutions that enhance operational efficiency while ensuring compliance with governance standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
JIRA Technical Lead
RelevantZ
10.2024 - 10.2025
- Provided L3 support for Datavant systems.
- Worked on upgrading Jira, Confluence, and Bitbucket.
- Executed migration activities from Jira Data Center to Jira Cloud.
- Performed weekend activities such as plugin upgrades and reindexing on Linux servers.
- Designed JSM portals for end users based on requirements.
- Integrated Jira with MS Teams, Smartsheet, and Zendesk.
- Initiated AHA integration with Jira and Confluence.
- Monitored Data Center performance.
- Worked on Azure portals and Bitbucket action items.
- Created Confluence pages using macros.
- Designed complex Jira workflows per customer requirements.
- Wrote automation rules based on customer needs.
- Preparing JSM Portals
- Preparing SLA's
- Migration activity from Data center to Cloud
- Dashboard creation using Plugin's
- Automation rules for change managements and auto-assignment groups
- Writings scripts for field behaviors'
- Provided ITIL/ITSM solutions using Jira Service Management.
- Worked on Docker, Kubernetes orchestration, and proxy setups.
- Conducted training sessions for various stakeholder groups.
- Managed Confluence spaces, pages, macros, templates, and permissions.
- Training sessions to the customer on Atlassian tools.
- Tempo based activities
JIRA Lead
Coders Brain Technology Pvt Ltd
10.2023 - 09.2024
- Managed both Data Center and Cloud Jira environments and executed customer migration requests from Data Center to Cloud.
- JIRA Administration & User Management: Managed projects, permissions, and user roles to optimize collaboration.
- System Maintenance: Performed regular upgrades, performance tuning, and maintenance of Jira, Confluence, and related tools.
- License Management: Handled licensing compliance and cost optimization.
- Troubleshooting: Diagnosed and resolved production issues quickly.
- Security Testing: Configured and tested access control and data security.
- Workflow Customization: Implemented scripts, automation, and custom field configurations.
JIRA Admin/Scrum Master
VIRTUSA
06.2021 - 07.2023
- Provided L2 and L3 support for both Data Center and Cloud environments.
- Handled server crashes, hang issues, memory, and disk issues.
- Maintained incident management processes and ensured quality standards.
- Developed HDL, DLD, and LLD documents for Atlassian tools and DevOps.
- Integrated Aha! with Jira and Confluence.
- Suggested solutions aligned with Omnitracs governance.
- Managed CI/CD pipelines using Jenkins, Bitbucket, and Bamboo.
- Integrated Salesforce with Jira via ConnectALL.
- Migrated Jira from in-house to Atlassian Cloud and Data Center.
- Monitored Jenkins and TIBCO integrations.
- Performed installation, migration, and upgrades of Atlassian tools on Linux.
- Customized workflows, screens, JQL, permissions, and Groovy/REST APIs.
- Integrated Atlassian and DevOps tools with Splunk and Nagios.
- Provided ITIL/ITSM solutions using Jira Service Management.
- Worked on Docker, Kubernetes orchestration, and proxy setups.
- Conducted training sessions for various stakeholder groups.
- Managed Confluence spaces, pages, macros, templates, and permissions.
JIRA Admin
Staunch IT Solutions
07.2015 - 05.2021
- Provided 24/7 production support.
- Created and modified workflows, field configurations, and notification schemes.
- Used Jira for issue tracking and coordinated bug fixes via HPALM.
- Supported local and remote users and maintained access controls.
- Setup email handlers and notification schemes.
- Configured Jenkins build and deployment plans.
- Integrated Bamboo with Active Directory for user management.
- Configured and managed SVN, Git, GitHub, and Bitbucket repositories.
- Migrated code from SVN to GitHub.
- Installed and configured mail servers and Bamboo add-ons.
- Managed project and repository permissions in Bamboo.
- Created filters and managed groups and roles.
Admin
Cox Quality Technology Solutions Pvt Ltd
11.2012 - 06.2015
- Administered Atlassian tools: Jira, Jira Service Management, Confluence, Bitbucket, ScriptRunner, and Cloud.
- Designed complex workflows and customized fields, screens, and permissions.
- Handled migration of Jira, Confluence, and Bitbucket.
- Created documentation plans, estimations, and task assignments.
- Trained teams on Jira for tracking and analysis.
- Managed projects using Jira and version control via SVN.
- Installed Jira, Confluence, Crowd, and Bitbucket.
- Participated in Scrum ceremonies and sprint planning.
- Provided Jira Service Desk setup: SLAs, queues, portals, and automation.
- Developed Groovy and Shell scripts.
- Integrated Jira with Confluence and Bitbucket.
- Used Crowd for user and group management.
Trainee
Cox Quality Technology Solutions
09.2004 - 10.2012
- Prepared documentation on systems, components, and network troubleshooting.
- Assisted with OS configurations, hardware setup, and scripting.
- Supported routine admin and monitoring activities.
Education
M.C.A. -
Andhra University
Skills
- JIRA
- JSM
- Confluence
- JiraAlign
- GIT
- Bitbucket
- Apache Tomcat
- WebLogic
- Linux CentOS
- UNIX
- Windows
- Oracle 10g
- Oracle 12C-R1
- SQL Server
- MySQL
- SVN
- GITHUB
- Atlassian Cloud
- AWS
- Cloud migration
- Workflow customization
- Project management
Certification
- Certified Jira Admin
- Certified Scrum Master
Timeline
JIRA Technical Lead
RelevantZ
10.2024 - 10.2025
JIRA Lead
Coders Brain Technology Pvt Ltd
10.2023 - 09.2024
JIRA Admin/Scrum Master
VIRTUSA
06.2021 - 07.2023
JIRA Admin
Staunch IT Solutions
07.2015 - 05.2021
Admin
Cox Quality Technology Solutions Pvt Ltd
11.2012 - 06.2015
Trainee
Cox Quality Technology Solutions
09.2004 - 10.2012
M.C.A. -
Andhra University