ARUN VIJAYAPRADEEP
Kollam
Summary
Results-driven B.Tech graduate with over 10 years of experience in service operations and team leadership. Demonstrated expertise in managing diverse service channels and vendor partnerships. Seeking a Deputy Manager role to leverage skills in enhancing customer experiences and leading high-performing teams.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
Deputy Manager
Whirlpool of India Limited
Cochin
07.2025 - Current
- Actively drive service-related revenue through the sale of Annual Maintenance Contracts (AMC), out-of-warranty services, and optimized spare part management.
- Maintain a strict 2-hour response time, proper Service Delivery Chain (SDC), and consistently high Net Promoter Score (NPS).
- Led comprehensive service operations, maintaining high service quality standards to enhance customer satisfaction.
- Monitored customer complaints and expedited replacements, improving Turnaround Time (TAT) for better service delivery.
- Conducted daily dealer satisfaction calls, fostering long-term relationships with channel partners to strengthen collaboration.
Deputy Manager - Service
Havells India Ltd (Lloyd)
Cochin
01.2025 - 07.2025
- Managed service operations for Lloyd product category at Cochin Branch, ensuring alignment with company standards.
- Oversaw service team objectives and departmental KPIs in regional consumer durable segment, driving performance and accountability.
- Managed daily operations, delegating tasks to team members to optimise productivity and efficiency.
- Handled customer complaints, resolving issues with professionalism to maintain high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Area Service Manager
BSH Household Appliances Manufacturing Pvt. Ltd (Bosch)
South Kerala
01.2021 - 01.2025
- Ensured 2-hour response times, high NPS, and optimized Turnaround Time (TAT).
- Addressed customer complaints and arranged prompt equipment replacements to minimise downtime.
- Coordinated service calls across South Kerala region to ensure customer satisfaction.
- Processed Authorized Service Provider (ASP) and Field Purchase Order (FPO) requests to support operational efficiency.
Territory Service In-charge
Luminous India Private Limited
02.2019 - 12.2020
- Executed daily follow-ups on part-pending and defective settlements, ensuring timely resolution for FSE and ASP.
- Monitored SAP and upheld strict turnaround times to optimise settlement processes.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Service Executive
Voltas Limited
08.2016 - 02.2019
- Diagnosed appliance breakdowns and performed maintenance to restore functionality.
- Provided cost estimates for repairs and troubleshot technical issues to facilitate timely solutions.
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
Education
B.Tech - Electronics and Communication Engineering
U.K.F College of Engineering
Kollam01-2013
Higher Secondary Education (HSE) -
St. Gregorios College
Kottarakara01-2009
Skills
- CRM/SIEBEL Support
- Customer Relationship Management
- Service Excellence
- Turnaround time management
- Revenue Generation
- Leadership
- Team Management
- Multitasking
- Communication
- Negotiation
- Adaptability
- BCP Awareness
- MS Office
Certification
B.Tech (Electronics and Communication Engineering)
Accomplishments
- Proven expertise in enhancing service quality, achieving high Net Promoter Scores (NPS), and driving revenue generation through strategic AMC sales and spare part management.
- ALL INDIA BEST SERVICE MANAGER AT BOSCH&WHIRLPOOL
Languages
Malayalam
English
Tamil
Timeline
Deputy Manager
Whirlpool of India Limited
07.2025 - Current
Deputy Manager - Service
Havells India Ltd (Lloyd)
01.2025 - 07.2025
Area Service Manager
BSH Household Appliances Manufacturing Pvt. Ltd (Bosch)
01.2021 - 01.2025
Territory Service In-charge
Luminous India Private Limited
02.2019 - 12.2020
Service Executive
Voltas Limited
08.2016 - 02.2019
B.Tech - Electronics and Communication Engineering
U.K.F College of Engineering
Higher Secondary Education (HSE) -
St. Gregorios College