Arunvishnu E A
Former radio Jockey, Now working as Manager in MNC
Ernakulam
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Assistant Manager operations
EXL
Kochi , Kerala
07.2026 - Current
Sr.Associate CS- Internet
Sutherland global services
Ernakulam
02.2022 - Current
- Analyzed client's business processes and recommended efficiency improvements.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Team Leader Operations
VXI Global Solutions
Hyderabad
11.2024 - 04.2026
Education
Bachelor of Technology - Electronics And Communication
Capital University
07-2023
High Secondary -
Govt Higher Secondary School Mulanthuruthy
01-2016
Skills
- Microsoft Excel
- Microsoft Office
- CRM applications
- Team Supervision
- Training and mentoring
- Process Analysis
- Planning and execution
- Assessments
- Quality Assurance
- Performance monitoring
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary
A2
Timeline
Assistant Manager operations
EXL
07.2026 - Current
Team Leader Operations
VXI Global Solutions
11.2024 - 04.2026
Sr.Associate CS- Internet
Sutherland global services
02.2022 - Current
High Secondary -
Govt Higher Secondary School Mulanthuruthy
Bachelor of Technology - Electronics And Communication
Capital University
Affiliations
- Writer
- Reading
- Public speaking
- Cricket
- Chess and other board games