Arunvishnu E A

Edayathu House, Chottanikkara Po

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

years of professional experience

Work History

Sr.Associate CS- Internet

Sutherland global services

Ernakulam

02.2022 - Current

Analyzed client's business processes and recommended efficiency improvements.
Provided excellent customer service to resolve customer complaints in a timely manner.
Supervised and trained customer service staff to ensure excellent customer service delivery.
Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Maintained a high level of professionalism when dealing with difficult customers.
Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Bachelor of Technology - Electronics And Communication

Capital University

07-2023

High Secondary -

Govt Higher Secondary School Mulanthuruthy

01-2016

Skills

Microsoft Excel
Microsoft Office
CRM applications
Team Supervision
Training and mentoring

Process Analysis
Planning and execution
Assessments
Quality Assurance
Performance monitoring

Languages

Malayalam

First Language

English

Upper Intermediate (B2)

Hindi

Elementary

Affiliations

Writer
Reading
Public speaking
Cricket
Chess and other board games

Timeline