Anamika Kevale
General Insurance & Claims
Pune,MH
Summary
General Insurance domain professional with over 10 years of experience in operations with cross cultural and global experience for clients in U.K. and Australia. Strong interpersonal & Client management skills.
Overview
2
2
Languages
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Assistant Manager Operations
WNS Global Pvt Ltd.
Pune, Maharashtra
01.2020 - Current
- Led team of 16 full time employees while providing exceptional customer service
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Generated operational reports for management on daily, weekly and monthly schedule.
- Attendance Management and Team roster preparation for weekly and monthly dashboard
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Discussion of process updates in daily team meetings and driving process improvement initiatives
- Call monitoring and feedback with one to one monthly performance discussions with team members
- Monitoring daily BOT's processing and preparing a audit report on transactions processed
Subject Matter Expert
WNS Global Pvt Ltd.
Pune, Maharashtra
01.2019 - 01.2020
- Part of Robotic Process Automation team as Subject Matter Expert
- Developed business cases, presentations and reports for senior management
- Performed ad hoc deep-dive analyses for specific business problems
- Designed and prepared technical reports, studies and related documentation
- Reviewing Standard Operating Procedures and identifying process gaps
- Handling Customer Complaints & process related queries
- Trained and regularly mentored team members on performance-oriented strategies and customer service techniques.
Senior Associate
WNS Global Pvt Ltd.
Pune, Maharashtra
07.2015 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed payments and refunds with accuracy and efficiency.
- Mentored new hires to promote on end to end Insurance claims process
Senior Associate
WNS Global Pvt Ltd.
Pune, Maharashtra
08.2012 - 12.2014
- Process - Recoveries & Settlements
Customer Relationship Advisor
3 Hutchison Global Services Pvt Ltd
Pune, Maharashtra
02.2011 - 07.2012
- Process - Billing & Complaints
Education
High School Diploma -
London Research Academy
London, United Kingdom 01.2008 - 09.2009
Bachelors in Hotel Management -
Johnson & Walsh Institute of Hotel Management
Pune, Maharashtra 05.2004 - 05.2007
Skills
Client Service
SLA
Insurance
Calibration
Managing
Performance improvement
Knowledgeable in Excel & Microsoft Word
Timeline
Assistant Manager Operations
WNS Global Pvt Ltd.
01.2020 - Current
Subject Matter Expert
WNS Global Pvt Ltd.
01.2019 - 01.2020
Senior Associate
WNS Global Pvt Ltd.
07.2015 - 01.2019
Senior Associate
WNS Global Pvt Ltd.
08.2012 - 12.2014
Customer Relationship Advisor
3 Hutchison Global Services Pvt Ltd
02.2011 - 07.2012
High School Diploma -
London Research Academy
01.2008 - 09.2009
Bachelors in Hotel Management -
Johnson & Walsh Institute of Hotel Management
05.2004 - 05.2007