Avijit Das
Gurugram
Summary
Proven leader in operational excellence, I've honed my skills in attrition and SLA management at WNS Global Services, ensuring project delivery and efficiency improvements. Specializing in client management and team development, I've consistently met targets, achieving a significant reduction in operational bottlenecks and enhancing team productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager Operations
WNS Global Services Private Limited
10.2017 - Current
- Organized and planned operational activities to ensure efficiency and productivity.
- Ensure daily SLAs and targets are met accordingly.
- Actively managed attrition, shrinkage, and SLA to ensure timely delivery.
- Collaborated with other departments to ensure timely completion of projects.
- Conducted performance reviews for staff members on a regular basis.
- Provided guidance and training to team members in order to improve their skillset.
- Resolved customer complaints promptly by providing appropriate solutions.
- Maintained records of all operational activities for future reference purposes.
Senior Executive Operations
MPS Limited
Gurugram
02.2011 - 02.2017
- Subscription management, order verification, and order processing as per SLA.
- Provide end-to-end fulfillment solution to customer claims and queries.
- Chase customer in regards to payment advice for pending orders.
- Conduct customer verification and quality audits.
- Maintained relationships with key internal and external stakeholders for anchoring client deliverables.
Education
B.Tech/B.E. - Industrial Biotechnology
Dr MGR Educational & Research Institute
Chennai05-2008
ISC - Science
St. Xavier's School
Burdwan, India03-2003
ICSE - Science
St. Xavier's School
Burdwan, India03-2001
Skills
- Attrition Management
- Service Delivery Management
- Client Management
- SLA Management
- Team Management
- Operational Efficiency
- Standard Operating Procedures
- Key Performance Indicators
- Process Improvement
- Performance Tracking
- Employee Supervision
Certification
SiliconIndia QnA Promotion & Marketing, The project involved promotion of the Question & Answer blog for the official website of Info-connect Web Technologies Pvt Ltd i,e www.siliconindia.com
Languages
- English
- Hindi
- Bengali
Totalworkexperience
12 Years 0 Month
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Timeline
Assistant Manager Operations
WNS Global Services Private Limited
10.2017 - Current
Senior Executive Operations
MPS Limited
02.2011 - 02.2017
SiliconIndia QnA Promotion & Marketing, The project involved promotion of the Question & Answer blog for the official website of Info-connect Web Technologies Pvt Ltd i,e www.siliconindia.com
B.Tech/B.E. - Industrial Biotechnology
Dr MGR Educational & Research Institute
ISC - Science
St. Xavier's School
ICSE - Science
St. Xavier's School
Similar Profiles
Rajesh GRajesh G
Lead Associate at WNS Global Services Private LimitedLead Associate at WNS Global Services Private Limited
Manish PurohitManish Purohit
Group Manager at WNS Global Services Private LimitedGroup Manager at WNS Global Services Private Limited
SAROJ KUMAR NAYAKSAROJ KUMAR NAYAK
Associate OPS at WNS Global Services Private limitedAssociate OPS at WNS Global Services Private limited