Hi, I’m
Arushi Mehra
New Delhi,DL
Summary
Results-driven Analyst bridging IT and business operations. Skilled in Agile, stakeholder collaboration, process improvement, and data-driven decision-making. Proficient in SQL, Power BI, Excel, JIRA, and Salesforce, with expertise in requirements elicitation, user stories, and functional documentation.
Overview
7
years of professional experience
Work History
Prometric Testing Pvt Limited
Command Center Analyst
06.2021 - Current
Job overview
- Collaborated with cross-functional stakeholders to analyze business needs, document requirements, and deliver scalable IT solutions using Power BI, Excel, and SQL
- Conducted root cause analysis using Excel to identify operational risks, trends, and areas for process improvement within the Operations Command Center
- Gathered and documented business requirements through stakeholder interviews, workshops, and analysis
- Created and managed user stories, epics, and acceptance criteria in JIRA for Agile development teams
- Developed and maintained BRD, FRD, and SRS documentation to support system enhancements and process improvements
- Conducted gap analysis and recommended process optimization strategies to improve test center operations
- Designed and implemented Power BI dashboards to track KPIs and facilitate data-driven decision-making
- Utilized SQL to extract and analyze data, identifying trends and operational risks
- Collaborated with QA teams to define test cases, UAT scenarios, and validation criteria
- Facilitated daily stand-ups, sprint planning, retrospectives, and backlog grooming sessions with cross-functional teams
- Implemented Salesforce workflows and Power Automate to streamline operational processes
Tech Mahindra Pvt Limited
IT Analyst
07.2018 - 05.2021
Job overview
- Collaborated with clients to gather and document business requirements, translating them into actionable insights and reports
- Designed and reported on KPIs for the executive team using SQL and Google Sheets, driving performance improvements and operational alignment
- Conducted regular stakeholder meetings to discuss project updates, technical challenges, and improvement opportunities
- Applied advanced data models to predict repair costs for market products, delivering findings to key stakeholders for strategic planning
Excitel Broadband Pvt Limited
Internship Trainee
11.2017 - 05.2018
Job overview
- Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes
- Created support documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources
- Debugged and repaired application issues
Education
Sant Longowal Institute of Engineering and TechnologySangrur, Punjab
BTech from Computer Science
08.2017
University Overview
GPA: 8.38 CGPA
Govt Polytechnic Kangra, H.P.Kangra, H.P.
Diploma from Computer Science
07.2014
University Overview
GPA: 75%
Skills
- Python
- SQL
- Power Bi
- Excel
- SQL Server
- Data Cleaning and Preprocessing
- Data Modeling and Analysis
- Data Visualization
- Time Management
- Teamwork
- Problem-solving
- Documentation
- Engaging Presentation
- Requirements Gathering
- Documentation (BRD, FRD)
- Process Mapping
- JIRA
- Confluence
- Stakeholder Engagement & Communication
- Sprint Planning & Execution
Timeline
Command Center Analyst
Prometric Testing Pvt Limited
06.2021 - Current
IT Analyst
Tech Mahindra Pvt Limited
07.2018 - 05.2021
Internship Trainee
Excitel Broadband Pvt Limited
11.2017 - 05.2018
Govt Polytechnic Kangra, H.P.
Diploma from Computer Science
Sant Longowal Institute of Engineering and Technology
BTech from Computer Science
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