Hi, I’m
JESHKUMAR MERUGU
HYDERABAD
Summary
[Command Center] offering background monitoring communications systems. Talented at operating, observing and troubleshooting equipment. Attentive when manning control center to coordinate quick responses. Logical with strong critical-thinking skills and experience in environment based on structured chain of command.
Overview
5
years of professional experience
1
Certification
Work History
ICICIBANKHYDERABAD
Command Center Analyst
07.2021 - Current
Job overview
- Outbound Contact Center manages outbound call center operations and agents that sell products or services to new and existing customers.
- Develops standards and monitors metrics and targets for call volume, sales, and timeliness.
- Evaluated new technologies that could improve the efficiency of operations within the command center.
- Identified and resolved technical issues, escalating to senior staff when necessary.
- Automated management of outbound calling campaigns provides a powerful tool for streamlining those critical, high volume business processes
- With an advanced solution for outbound communications, organizations can grow and strengthen their customer relationships and uncover new sales opportunities – turning every customer conversation into a fruitful one
- Enghouse Interactives Outbound Communicator offers fully compliant predictive dialer technology delivering high performance, extraordinary flexibility and user-friendly operation for dynamic outbound campaigns
- Businesses can design and configure their outbound communication processes more efficiently from day one with a solution that integrates seamlessly into their existing work environments.
- Predictive, progressive, and preview outbound dialing with campaign management.
HDB FINANCIAL SERVICESHYDERABAD
SENIOR TELECALLING OFFICER
10.2019 - 02.2021
Job overview
- Developed policies and procedures related to the granting of credit terms, collections processes, and bad debt write-offs.
- Investigated customer complaints about billing errors or disputes regarding account balances.
- Maintained accurate records of all customer accounts including contact information, payment histories, outstanding balances.
- Prepared daily, weekly and monthly procurement reports for supervisor review.
HRH NEXT SERVICESHYDERABAD
Customer Service Representative
08.2018 - 11.2018
Job overview
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
JOGINPALLY B R ENGINEERING COLLEGEMOINABAD, YENKAPALLY
Bachelor of Technology from Computer Science And Programming
05.2018
SRI CHAITANYA JUNIOR KALASALANARAYANAGUDA
INTERMEDIATE from MPC
04.2014
VEDIC VIDYALAYAM HIGH SCHOOLSEETHAPHALMANDI
SSC from Secondary Education
04.2012
Skills
- Data Analysis
- Critical Thinking
- Logical Thinking
- Emergency Response
- Risk Management
- Communication Facilitation
- Situational Awareness
- Conflict Resolution
- Collaboration
- Analytical and Critical Thinking
- Active Listening
- Preventive Maintenance
- Incident Tracking
Certification
- [ Certification of Artificial Intelligence ], [ Hyderabad School Of Artificial Intelligence ] - [2019]
- [ power BI for Beginners ], [ Simplilearn ] - [2021]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Command Center Analyst
ICICIBANK
07.2021 - Current
SENIOR TELECALLING OFFICER
HDB FINANCIAL SERVICES
10.2019 - 02.2021
Customer Service Representative
HRH NEXT SERVICES
08.2018 - 11.2018
JOGINPALLY B R ENGINEERING COLLEGE
Bachelor of Technology from Computer Science And Programming
SRI CHAITANYA JUNIOR KALASALA
INTERMEDIATE from MPC
VEDIC VIDYALAYAM HIGH SCHOOL
SSC from Secondary Education
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