Arushi Singh
Banking
Noida
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Manager
HDFC Bank Ltd-Noida
02.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Disbursing the pension - EPFO/CPAO/Railway
- Handling the Services Specifically Large Corporate like Bharti Airtel, Indus Tower Ltd, Hero Group Ltd.
- Creating the customize payment E-net set-up giving transactions rights for authorized personnel, liaising with Corporate
- Currently publishing the MIS- Dashboards for North region(Operation)
Assistant Manager
Axis Bank
09.2015 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Rectification of audit irregularities.
- Generate new Business for the Bank in terms of new accounts and third party products, Deepening on existing accounts and Had performed well to sell the products like Life insurance , General insurance , CASA, lockers allotments, MFs,Demats, FDs and RDs to enhance the bank profibilities.
- Prompt resolution of customer queries within quality parameters.
- Had engaged in sourcing, Processing, Documentation and disbursement of Working Capital product like CC,OD,TL,BG and LCs.. Also involve in activity of Lead generation of HL,AL,PL and OD against liquid security.
Education
MBA - Finance
Jyoti Vidyapeeth Women University Jaipur
Jaipur 04.2001 -
Bcom - Finance
Wisonia Degree College
Moradabad, India 04.2001 -
Intermediate - Commerece
Father Son Public School
Chandpur, India 04.2001 -
High School Diploma -
Father Son Public School
Chandpur, India 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Staff Management
MS Office
Multitasking
Decision-Making
Computer Skills
Team building
Problem-solving aptitude
Certification
NISM Certificare
Timeline
IIBF- Courses
10-2024
Manager
HDFC Bank Ltd-Noida
02.2019 - Current
Assistant Manager
Axis Bank
09.2015 - 10.2017
MBA - Finance
Jyoti Vidyapeeth Women University Jaipur
04.2001 -
Bcom - Finance
Wisonia Degree College
04.2001 -
Intermediate - Commerece
Father Son Public School
04.2001 -
High School Diploma -
Father Son Public School
04.2001 -
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