Arvind Dwivedi
Gurgaon
Summary
Resourceful Network Engineer with 9 years of on-site and remote network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Network Engineer
Universal E-Business Solutions, LLC
Gurugram
07.2018 - Current
- Working on live environment where we worked on incidents tickets and resolving them by troubleshooting and suggesting the required changes.
- Monitored and maintained network performance, including routers, switches, firewalls, wireless access points, and load balancers.
- Resolved customer complaints regarding network services in a timely manner following the SLA.
- Monitored system performance using various tools such as SNMP monitoring systems.
- Coordinated and managed incident tickets for multiple clients with carrier, Vendors and suppliers.
- Replacement of hardware components, carrier dispatches
- Technology supported, BGP, MPLS, OSPF, Cisco UCS environment, HPE GEN 8-10 servers.
- Managed user accounts and privileges according to company policies and regulations.
- Created detailed documentation of network configurations and settings.
- Provided guidance and support to other team members as needed.
- Identified opportunities for operational improvements and communicated them to management.
Network Engineer
Strucknet Pvt. Ltd.
Surat
08.2017 - 04.2018
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Conducted regular system audits to ensure compliance with established standards.
- Replaced faulty or damaged network hardware components to improve performance.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Held primary responsibility for availability and reliability of network infrastructure.
- Performed and documented runbook network operations using step-by-step decision trees.
- Performed preventive maintenance of networking hardware and related software.
- Educated and trained personnel on new technologies.
Jr. Network Support Engineer
Nelsoft Technologies
Pune
02.2015 - 02.2017
- Facilitated timely delivery of services by maintaining network infrastructure.
- Oversaw LAN operations for the organization.
- Diagnosed and resolved network issues promptly and supported users by ensuring seamless connectivity and efficient data transfer.
- Successfully laid new structured cabling to enhance network connectivity.
- Addressed hardware-related issues effectively
- Maintained comprehensive documentation for network systems.
Education
Bachelor of Computer Applications - Computer Programming, Specific Applications
VNSGU (Veer Narmad South Gujarat University)
Surat06-2014
Skills
- Network Performance Analysis
- Software-Defined Networking Familiarity
- Vendor Management Abilities
- Network Troubleshooting Abilities
- Network operations
- Technical Support
- Network Monitoring Tools
- BGP
- OSPF
- SDWAN
- Cisco Meraki
- UCS
- Nexus
- EIGRP
- NCS
Certification
- CCNA Routing & Switching
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Due to the exception work and the understanding of the role, I was promoted to a SHIFT LEAD in Aug 23
Timeline
Network Engineer
Universal E-Business Solutions, LLC
07.2018 - Current
Network Engineer
Strucknet Pvt. Ltd.
08.2017 - 04.2018
Jr. Network Support Engineer
Nelsoft Technologies
02.2015 - 02.2017
Bachelor of Computer Applications - Computer Programming, Specific Applications
VNSGU (Veer Narmad South Gujarat University)
Similar Profiles
Jonathan HollandJonathan Holland
Business Development / Operations / Case Build Out at Powell Business Solutions LLCBusiness Development / Operations / Case Build Out at Powell Business Solutions LLC
Howard CatesHoward Cates
President at Universal Financial Solutions, LLCPresident at Universal Financial Solutions, LLC
Monique LeibaMonique Leiba
BILLING & COLLECTIONS OPERATIONS LEAD at Solutions for Medical Business, LLC.BILLING & COLLECTIONS OPERATIONS LEAD at Solutions for Medical Business, LLC.
PRIYA SINGHPRIYA SINGH
Senior Analyst at American ExpressSenior Analyst at American Express
Vrinda SinghalVrinda Singhal
Software Engineer at Azcom Infosolutions Pvt. LtdSoftware Engineer at Azcom Infosolutions Pvt. Ltd