Arvind Kolan
Senior Product Manager/Program Manager /Delivery Manager
Hyderabad
Summary
Seasoned Product Manager with proven track record of handling complex programs like CICD DevOps Enablement, Build and Deployment, JIRA Rollout etc. with more than 10 years of experience as PM and overall IT experience of 20+ years.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Program Management Senior Advisor
Dell Technologies
01.2022 - 03.2024
- Roadmap Planning for product teams to migrate to Jira
- Led Customer calls for 100 plus teams to Migrate entire Work item Backlog management from TFS, Gitlab, Pivotal Tracker to JIRA across Dell Digital
- Run Daily Stand Ups for progress check and platform stability
- Led co-ordination effort across 100 plus Product teams for migration to Jira
- Risk analysis and Risk Mitigation for Achieving Target Jira Dates
- Stakeholder updates at regular Intervals on Migration Progress.
Program Management Senior Advisor
10.2018 - 12.2021
- Roadmap Planning for rolling out solutions for 300 plus product team
- Plan and track progress of Onboarding CICD Solutions across Dell for 300 product teams
- Run Daily Stand Ups for internal team’s progress
- Led calls with Product teams for requirement analysis and rolling CICD DevOps Solutions
- Prioritize backlog for CICD Adoption.
Program Management Advisor
08.2013 - 09.2018
- Roadmap Planning for rolling out solutions for 100 product team
- Plan and track progress of Onboarding CICD Solutions across Dell for 300 plus product teams
- Run Daily Stand Ups for internal team’s progress
- Led calls with 100 plus Product teams for requirement analysis and rolling CICD DevOps Solutions
- Prioritize backlog for CICD Adoption.
Transition Manager
Dell Services
09.2012 - 06.2013
- Transition Financial Application from US to India as part of Russell Policies and Compliance
- SPOC for all Transition activities.
Project Manager/Advisor - IT Operations
Dell Services
10.2009 - 10.2011
- Holds credit of service delivery for streamlining and successfully managing team of 14 resources in Switzerland
- Proactively involved in workforce planning and people management which included People Attrition, forecasting, career growth, etc
- Honed expertise in implementation of on-boarding, changes, and continuous improvements in operations, investigated, analyzed, and mitigated any Operational issues/ risks raised
- Conducted daily operational interactions with Global Service Delivery teams and escalations as necessary and managed all training requirements for Team members
- Skilled in communication/escalation of any issues/risks to UBS Service Delivery managers
- Adroitly conducted weekly/Monthly service review meetings, mapped stakeholders’ requirements, identifications improvement of areas and implemented measures to maximize value add
- Proficiently managed and implemented the quality standards for various operational areas, ensured a high-quality customer experience while adhering to work processes
- Exclusively carried out the Process Governance, Framework, Policy, and Standard at Global and Regional levels
- Played a pivotal role in syndication and integration of multiple support teams, process and tools, increased cost efficiencies, etc
- Carried out the Stakeholder Management and Operations successfully
- Dexterously handled the Customer Satisfaction and Stake Holder Satisfaction Surveys periodically
- Successfully analysed opportunities to Offshore work to reduce Operational Costs in Switzerland.
Application Senior Support Analyst
Dell Services
03.2007 - 07.2009
- Looked after maintenance and support of Investment Banking Application and transformed changes according to Business Requirements in Technologies such as Perl, Sybase, Java, Unix, and Unix Shell Programming
- Honed expertise in releasing Plan Preparation and provided coordination across different teams during Release Cycles, etc
- Successfully managed and handled development of Unix/Perl Scripts as Part of Automation of Manual Tasks.
Application Senior Support Analyst
Dell Services
01.2005 - 02.2007
- Successfully served as Deputy Lead for a team of 7 resources
- Essayed a stellar role in performing the gamut of operations pertaining to: Handled the maintenance and support of the Investment Banking Application
- Made changes according to the Business Requirements in Technologies such as Perl, Sybase, Java, UNIX, and UNIX Shell Programming, etc
- Analysed Change requests/Bugs and fixing the Change Requests/Bugs related to the application which included Stored Procedure Changes and Perl/Unix Scripting
- Tested the Code in UAT Environment before Production deployment.
Application Support Analyst
Dell Services
04.2001 - 12.2003
- Played a key role in the maintenance and support of the Investment Banking Application and provided changes according to the Business Requirements in Technologies such as Perl, Sybase, UNIX, Java, and Unix Shell Programming
- Carried out the successive development of Unix/Perl Scripts as Part of Automation of Manual Tasks.
Software Engineer
Dell Services
- Successfully conducted analysis, development and testing of internal application using Java, Java Servlet, etc.
Education
B.E. (Mechanical Engineering) -
Osmania University
Hyderabad 07.1994 - 04.1998
Intermediate -
St Alphonsas Junior College
Hyderabad 04.1992 - 04.1994
High School -
St John’s Church High School
Hyderabad 03.1992 - 04.1992
Skills
Team Collaboration
Agile Scrum Project Management
Agile Software Project Management
Atlassian JIRA
Compliance Risk Management
Continuous Development
Continuous Integrations
DevOps
GitLab
Product Lifecycle
Organizational Skills
Atlassian Confluence
Certification
ITIL
Career Scan
- Program Management Senior Advisor, 01/01/22, Present, Jira Migration, Roadmap Planning for product teams to migrate to Jira., Led Customer calls for 100 plus teams to Migrate entire Work item Backlog management from TFS, Gitlab, Pivotal Tracker to JIRA across Dell Digital., Run Daily Stand Ups for progress check and platform stability., Led the co-ordination effort across 100 plus Product teams for migration to Jira., Risk analysis and Risk Mitigation for Achieving Target Jira Dates., Stakeholder updates at regular Intervals on Migration Progress.
- Program Management Senior Advisor, 10/01/18, 12/31/21, CICD DevOps Enablement, Roadmap Planning for rolling out solutions for product team., Plan and track progress of Onboarding CICD Solutions across Dell, Run Daily Stand Ups for internal team’s progress., Engage with Product teams for requirement analysis and rolling CICD DevOps Solutions., Prioritize backlog for CICD Adoption.
- Program Management Advisor, 08/01/13, 09/30/18, Build and Deployment automation across Dell Digital, Roadmap Planning for rolling out solutions for product team., Plan and track progress of Onboarding CICD Solutions across Dell, Run Daily Stand Ups for internal team’s progress., Engage with Product teams for requirement analysis and rolling CICD DevOps Solutions., Prioritize backlog for CICD Adoption.
Timeline
Program Management Senior Advisor
Dell Technologies
01.2022 - 03.2024
Program Management Senior Advisor
10.2018 - 12.2021
Program Management Advisor
08.2013 - 09.2018
Transition Manager
Dell Services
09.2012 - 06.2013
Project Manager/Advisor - IT Operations
Dell Services
10.2009 - 10.2011
Application Senior Support Analyst
Dell Services
03.2007 - 07.2009
Application Senior Support Analyst
Dell Services
01.2005 - 02.2007
Application Support Analyst
Dell Services
04.2001 - 12.2003
B.E. (Mechanical Engineering) -
Osmania University
07.1994 - 04.1998
Intermediate -
St Alphonsas Junior College
04.1992 - 04.1994
High School -
St John’s Church High School
03.1992 - 04.1992
Software Engineer
Dell Services