ARVIND KUMAR

Officer – Facility Management | Angul, Odisha
March 2023 – Present

• Managing complete township operations at Tata Steel Meramandali with a team of 300+ staff covering MEP, Housekeeping, Guest house and F&B services.
• Ensuring all statutory compliance with TATA SOPs, safety protocols, and work permit systems.
• Administrating control on vendor management, cost budgeting & manpower handling.
• Leading preventive maintenance (PM), MIS reporting, day to dat operation with daily checklists and client escalations.
• Overseeing specialized services like facade cleaning, pest control, OHT cleaning & other fit out works.
• Organizing training, staff welfare programs, and employee recognition events on-site.
• Improved department efficiency by streamlining and implementing policies and processes.
• Improved team morale and performance with consistent feedback and recognition of achievements.

• Supervised multi-location FM operations across hospitality and commercial spaces.
• Oversaw housekeeping, cafeteria, and engineering services ensuring SLA adherence.

• Handled operations at premium facilities including ITC properties, malls, and commercial complexes.
• Managed large-scale manpower, vendor SLAs, and FM automation tools.
• Delivered value-added services and ensured safety compliance across multiple sites.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.

• Led electrical and mechanical maintenance in heavy industrial environment.
• Ensured zero downtime through robust preventive maintenance and ISO audits.
• Evaluated electrical installations and systems to isolate faults and implement corrective actions.
• Calibrated and repaired existing systems to maintain functionality.
• Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.

• Responsible for end-to-end electrical and mechanical asset upkeep.
• Maintained maintenance logs, ensured safety compliance and ISO readiness.
• Skilled at working independently and collaboratively in a team environment.