Arvind Ravishankar Iyer
Pune
Summary
Accomplished Delivery Manager with over two decades of experience in project and delivery management, resource optimization, stakeholder engagement, compliance, and risk management. Proven track record in overseeing large-scale programs across multiple domains with full profit and loss accountability. Skilled at aligning technical solutions with business goals, enhancing operational efficiency, and leading top-performing teams. Successfully achieved outstanding outcomes for renowned companies such as Infosys, Tech Mahindra, Tata Communications, Reliance Industries, Virtusa, and esteemed clients like British Telecom, Citi, HSBC, ZON, and Hamleys.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Reliance Industries Pvt. Ltd.
12.2015 - 07.2024
- Delivered enterprise and mobility programs across FTTx, retail, and B2B domains, leading end-to-end execution of product launches and feature enhancements with cross-functional teams.
- Partnered with product owners and engineering teams to define MVP scope and launch readiness for mobility products, accelerating time-to-market by 25%.
- Integrated Voice of Customer (VOC) insights into the ServiceNow CSM implementation for a leading toy retailer, improving CSAT by 18% and reducing customer onboarding issues by 30%.
- Led Azure-based cloud delivery for enterprise fiber rollouts, achieving a 35% improvement in SLA adherence.
- Conceptualized and delivered a scalable GRC compliance reporting framework, reducing audit non-conformance by 40% and ensuring full regulatory alignment.
- Co-created reusable delivery accelerators and compliance templates across programs, cutting setup time for new initiatives by 50%.
Tier-1 Manager (Specialist)
Virtusa Consulting Services Ltd.
09.2014 - 12.2015
- Directed ecommerce and telecom programs for global Tier-1 clients, improving operational throughput by streamlining delivery governance.
- Aligned project deliverables with evolving business needs and product releases, ensuring feature readiness and stakeholder clarity.
Senior Manager, IT Solutions
Tata Communications Ltd.
07.2012 - 09.2014
- Developed digital service architectures and drove enterprise IT solutions integration for telecom clients.
- Managed large digital rollouts and implemented real-time service dashboards, reducing incident turnaround time by 22%.
Project Manager, EMEA
Sigma Software Solutions Ltd.
02.2011 - 07.2012
- Delivered order and ticket management platforms across EMEA regions using Java-based solutions, aligning platform features with market-specific workflows.
Solutions Consultant
Tech Mahindra Ltd.
12.2009 - 02.2011
- Led presales solution design and delivery consultation for global clients in telecom and BFSI sectors.
Team Leader
Sigma Software Solutions Ltd.
12.2007 - 12.2009
- Led a team of developers in creating and deploying Java-based applications for international clients.
Software Engineer
Infosys Technologies Ltd.
07.2005 - 12.2007
- Designed and maintained Java enterprise applications and contributed to early-stage solutioning for European and American clients.
Education
Bachelor of Engineering - Computer Science
Pune Institute of Computer Technology (PICT), University of Pune
PuneSkills
- Project Delivery Management
- People & Program Management
- Data Analytics and Data Quality
- Digital Transformation - Agile, MVP & DevOps Delivery Models
- Stakeholder Management and C-suite Engagement
- Business Growth and Impact
- Critical & Strategic Thinking
- Written and Verbal communication
- Cloud Platforms: ServiceNow, AWS, Azure
- Audit - Risk, Compliance and Governance
- Tools: Tableau, Jira, Confluence, MS Project
- Language: Java, Python, SQL
Certification
- CSM Certification: Certified Scrum Master (CSM)
- PMP equivalent: PMP equivalent from Reliance Industries
- Tableau Certification: Data Analytics Expert on Tableau
Awards
- Top Performer Award: Consistently recognized as top performer and innovator in RIL, Tata Communications, Sigma, Tech Mahindra and Infosys
- Writing Achievements: Awards and accolades in writing (fiction and poetry) in companies and outside
TECHNICAL PROFICIENCIES
- Technical Skills: Programming Languages: Java, Python, SQL
- Cloud Expertise: Cloud Platforms: AWS, Azure, Service Now
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Timeline
General Manager
Reliance Industries Pvt. Ltd.
12.2015 - 07.2024
Tier-1 Manager (Specialist)
Virtusa Consulting Services Ltd.
09.2014 - 12.2015
Senior Manager, IT Solutions
Tata Communications Ltd.
07.2012 - 09.2014
Project Manager, EMEA
Sigma Software Solutions Ltd.
02.2011 - 07.2012
Solutions Consultant
Tech Mahindra Ltd.
12.2009 - 02.2011
Team Leader
Sigma Software Solutions Ltd.
12.2007 - 12.2009
Software Engineer
Infosys Technologies Ltd.
07.2005 - 12.2007
Bachelor of Engineering - Computer Science
Pune Institute of Computer Technology (PICT), University of Pune