ARVIND SINGH NEGI
Summary
Experienced hospitality professional with 8+ years of expertise in restaurant operations, team leadership, guest relations, vendor coordination, workplace services, inventory management, budgeting support, and customer experience. Proven ability to manage day-to-day operations, lead teams, maintain service standards, coordinate with vendors, and ensure smooth workplace and facility operations.
Overview
2027
2027
years of professional experience
Work History
Assistant Restaurant Manager
Passcode Hospitality Pvt. Ltd.
10.2024 - 06.2026
- Managed overall operations, ensuring seamless service delivery and exceptional customer satisfaction.
- Led, trained, and supervised service teams to achieve operational and service excellence.
- Coordinated with vendors and suppliers for procurement, inventory control, and timely deliveries.
- Monitored daily revenue, expenses, and operational KPIs to improve profitability.
- Handled customer concerns and escalations while maintaining high guest satisfaction scores.
- Ensured compliance with hygiene, safety, and company operational standards.
- Supported event planning, execution, and workplace coordination activities.
F&B Executive
Passcode Hospitality Pvt. Ltd.
01.2021 - 09.2024
- Managed restaurant floor operations and coordinated cross-functional teams.
- Organized corporate events, meetings, and special guest requirements.
- Maintained inventory records and vendor relationships for uninterrupted operations.
- Implemented service improvement initiatives based on customer feedback.
- Mentored junior staff, fostering a collaborative work environment focused on excellence in service delivery.
Assistant Restaurant Manager
Hotel Akibara
01.2020 - 10.2020
- Handled guest services and operational coordination to ensure service excellence.
- Assisted in workforce planning, scheduling, and process improvements.
- Developed operational policies to improve guest services.
- Coordinated staff training and compliance programs.
- Managed guest feedback initiatives to identify areas for improvement in service quality.
Captain
Ginger Hotel
04.2019 - 12.2019
- Supervised daily operations and maintained service quality standards.
- Coordinated with housekeeping and maintenance teams to enhance guest experience.
- Implemented training programs for new team members, improving onboarding efficiency.
GSA Steward
Ginger Hotel
04.2018 - 03.2019
- Maintained operational readiness, hygiene standards, and customer service quality.
- Managed dishware and utensils supply for kitchen staff, ensuring smooth service delivery.
- Adhere to safety standard while handling food service equipment and tools.
Industrial Training
Ginger Hotel
01.2018 - 03.2018
- Completed 3-month industrial training in hospitality operations.
- Developed training programs and supported customer service initiatives.
- Conducted assessments to identify training needs.
- Gurugram
Relationship Manager
K M Dastur Reinsurance Co. Ltd.
- Maintained client relationships through regular communication.
- Recommended suitable reinsurance products.
- Facilitated training sessions for junior staff.
- Coordinated with internal teams for client requests.
Sales Coordinator
BMA Wealth Creator Pvt. Ltd.
- Coordinated sales activities and schedules.
- Provided client support and handled inquiries.
- Improved order processing efficiency.
- Supported strategic planning and productivity improvement.
Education
Intermediate -
Ram Kishan Institute
Ghaziabad01-2007
High School -
Shanti Bal Niketan Hr. Secondary School
Ghaziabad01-2005
BBA - Hotel Management
Himalayan University
Pauri GarhwalProfessional Certificate - Computer Application
Shri Ji Computer Academy
GhaziabadSkills
- Workplace Management
- Event Management
- Vendor Management
- Team Leadership
- Front Office & Guest Relations
- Housekeeping Coordination
- Inventory Control
- Budget & Cost Management
- Customer Experience
- Event Coordination
- SOP Implementation
- Staff Training
- Complaint Resolution
- Health & Safety Compliance
Achievement
- F&B Manager Appreciation for Hard Work During Training
- Outstanding Performance of the Month
Timeline
Assistant Restaurant Manager
Passcode Hospitality Pvt. Ltd.
10.2024 - 06.2026
F&B Executive
Passcode Hospitality Pvt. Ltd.
01.2021 - 09.2024
Assistant Restaurant Manager
Hotel Akibara
01.2020 - 10.2020
Captain
Ginger Hotel
04.2019 - 12.2019
GSA Steward
Ginger Hotel
04.2018 - 03.2019
Industrial Training
Ginger Hotel
01.2018 - 03.2018
Relationship Manager
K M Dastur Reinsurance Co. Ltd.
Sales Coordinator
BMA Wealth Creator Pvt. Ltd.
Intermediate -
Ram Kishan Institute
High School -
Shanti Bal Niketan Hr. Secondary School
BBA - Hotel Management
Himalayan University
Professional Certificate - Computer Application
Shri Ji Computer Academy