ARVIND SRIVASTAVA

Business Loan Group: Working Capital

· Profile Management (Rs 1100 MN)

· Oversee administration of various client services

· Monitoring team performance to ensure objective are met.

· Provide appropriate guidance and motivation to team members as needed.

· Delinquency Management

· Clients dealing and performing risk analysis.

· Maintain the productivity of the branch Relationship Managers (RMs) .

· Capture Customer wallet through 360-Degree Banking.

· Supervise key areas including Marketing, Business Channel Development, Team Development, Cost Management, Revenue Generation, and Cross Sell.

· Responsible to generate sales through Team of Relationship Managers (RMs) & Relationship officers.

Retail Banking Group: Retail Business

· Key Customer Relationship Management & supervision of all High Net Worth customer programs along with Complaints Handling

· Review Branch Business (Liability as well as Assets) on weekly & Monthly basis with each staff.

· Ensure to provide customer solution with in first point of contract.

· Own all branch-banking objectives and overall branch supervision

· Periodic review of progress vs. objectives & Ensure clarity of Business objectives among staff

· Ensure achievement of overall Branch Targets by generating business and cross sales

· Review Branch Operations reports, Suspense & Dummy accounts & Vault register

· Devising CRM strategies to increase the brand penetration and recall value amongst consumers and hence, achieving revenues of the team.

Started as Teller (Sep 2009- Mar 2012)

Promoted as Deputy Branch Manager to manage Akbarpur & Gonda Location (Apr 2012- Mar 2015)

Promoted as Branch Manager to manage Para Sarai Location in Distt Gonda from Apr 2015- Feb 2017.

Retail Banking Group: Retail Business

· Key Customer Relationship Management & supervision of all High Net Worth customer programs along with Complaints Handling

· Review Branch Business (Liability as well as Assets) on weekly & Monthly basis with each staff.

· Ensure to provide customer solution with in first point of contract.

· Own all branch-banking objectives and overall branch supervision

· Periodic review of progress vs. objectives & Ensure clarity of Business objectives among staff

· Ensure achievement of overall Branch Targets by generating business and cross sales

· Review Branch Operations reports, Suspense & Dummy accounts & Vault register

· Devising CRM strategies to increase the brand penetration and recall value amongst consumers and hence, achieving revenues of the team.

· Time Machine punching of daily activities.

· Processing of Liquid Transaction & Liquid Fixed Maturity Plans. (Purchase, Redemption & switches).

· Portfolio Management.

· Coordinate with banks & CMS activities.

· Processing the Daily Activities of Non Commercial Transactions.

· Resolving the brokerage problem of distributors/brokers.

· Carrying out the task of daily reconciliation of the transactions with MIS statement.

· Responsible for maintaining Transaction MIS, Audit and Training records at branch level.

• Handling commercial & private vehicle financing and recovery.
• Circulating Cash Reconciliation & Bank Reconciliation to H.O.
• Generating MIS reports to update the top management about business performance.
• Handling Soft Cash Collection & direct dealing with customers.
• Handling Insurance of New & old vehicles.
• Appraising credit proposals & scrutinizing relevant documents before sanctioning/disbursing the credit, ensuring compliance with organizational credit policies.
• Making collection of Post Disbursal documents. Providing value added customer services by attending customer queries, issues & resolving customer complaints on performance bottlenecks.