Arvind Vishwasrao
Navi Mumbai
Summary
Accomplished in area operations and handling key accounts, with proven expertise in leading large, cross-functional teams, optimizing performance, and accelerating business growth. Proficient in strategic account management, relationship management, and operational excellence, with a consistent record of surpassing performance targets and delivering sustainable results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Operations Manager
PhonePe Pincode
Mumbai
04.2025 - Current
- Managed staff scheduling and performance monitoring to enhance service quality and efficiency.
- Oversaw daily store operations across assigned regions, ensuring adherence to SOPs and operational standards.
- Controlled inventory levels, stock replenishment, and shrinkage management to optimize availability.
- Implemented process improvements in order handling and delivery coordination, decreasing turnaround times.
- Analyzed operational KPIs and initiated corrective measures to meet performance targets consistently.
Growth Executive
PhonePe Pincode
Mumbai
07.2024 - 03.2025
- Onboarded partner stores in Mumbai, Thane, and Navi Mumbai, ensuring seamless integration into company processes.
- Managed store operations from setup through daily performance, maintaining high service quality and operational efficiency.
- Drove revenue growth through category expansion, upselling, and targeted promotions.
- Analyzed sales and operational data to identify improvement opportunities and implement effective growth strategies.
- Cultivated strong relationships with store owners and key stakeholders to secure long-term partnerships.
- Supported regional business expansion by handling key accounts and fostering collaboration with partners.
Sales and Marketing Intern
Edsom Fintech
Pune
06.2023 - 08.2023
- Onboarded local banks in Pune region, facilitating introduction to taxation software for non-professional workers.
- Demonstrated software features to bank representatives, ensuring seamless integration into existing processes.
- Coordinated with product and technical teams to resolve client queries and deliver timely solutions.
Sales Intern
Amazon Pay
Pune
09.2019 - 02.2020
- Executed college marketing initiatives to promote Amazon Pay app, driving student adoption.
- Educated students and faculty on app features, benefits, and security measures.
- Facilitated onboarding for new users through app installation, registration, and account setup.
Education
MBA - Marketing
D.Y. Patil Vidyapeeth
Pune06-2024
B.E. - Mechanical
K.J. College of Engineering & Management
Pune05-2022
Diploma - Mechanical Engineering
Pillai HOC Polytechnic
Navi Mumbai07-2019
Skills
- Account management
- Negotiation & Relationship Management
- Operational Excellence & Process Optimization
- Team building and leading
- Cross-Functional Team Leadership
- Business growth and revenue enhancement
- Client Relationship Management
- Data-Driven Decision Making- Pricing Strategy & Performance Metrics
- MS Excel, PowerPoint, Google Workspace
- Cross-functional team collaboration
- Communication and presentation
Certification
- Business communication – EDX
- Introduction to Chatgpt in business - EDX
- Sales and business development – HubSpot
- Operations management – LinkedIn Learning
Projects
- Pricing Optimization Project – Mumbai Region
Implemented strategic pricing changes across stores in the Mumbai region, achieving up to 30% discounting to boost sales and customer retention. - Daily Active Store (DAS) Project
Designed and executed processes to reduce “toggle-off” stores, ensuring consistent store availability and improving overall operational uptime. - Store Executive Work Improvement Program
Developed and delivered targeted training for store executives based on performance data, addressing specific gaps and improving productivity and service quality.
Accomplishments
- Led and managed a 70-member team across multiple locations, ensuring smooth operations and high KPI performance
- Onboarded over 100 partner stores across Mumbai, Thane, and Navi Mumbai, boosting regional market presence
- Improved performance by 30% and reduced daily toggle-off store issues by over 40% through targeted operational projects
- Achieved top performer recognition for the 3rd and 4th quarters as a growth executive at Pincode
- Rank holder in both engineering and MBA programs for academic excellence
- Selected to present a new taxation software model at the Ministry of Legal Affairs, Delhi, during the Edsom Fintech internship
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
- Led the security and crowd management team during the college's annual fest, Euphoria, ensuring smooth event execution
- Served as Head Boy in school and awarded Best Boy for exemplary leadership and discipline.
- I volunteered in blood donation drives and community service programs organized by the college NSS unit
Timeline
Area Operations Manager
PhonePe Pincode
04.2025 - Current
Growth Executive
PhonePe Pincode
07.2024 - 03.2025
Sales and Marketing Intern
Edsom Fintech
06.2023 - 08.2023
Sales Intern
Amazon Pay
09.2019 - 02.2020
MBA - Marketing
D.Y. Patil Vidyapeeth
B.E. - Mechanical
K.J. College of Engineering & Management
Diploma - Mechanical Engineering
Pillai HOC Polytechnic
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