Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Arvinder Singh

Pune

Summary

Seasoned professional with 15+ years of experience in Banking, Financial Services, and Insurance domain obtained from positions in both KPO and BPO. Flexible, creative, and service-oriented offering a unique combination of creativity and analytical skill with the ability to assess vantage points to create cost-effective solutions for clients

Overview

19
19
years of professional experience

Work History

Assistant Manager

EXL services Pvt Ltd
PUNE
09.2022 - Current
  • Established processes for monitoring customer satisfaction levels.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Assigned work and monitored performance of project personnel.

Sr Team Leader

Maersk Global Service Center
Pune
08.2015 - 10.2019
  • Managed day-to-day operations of the department while ensuring high standards of quality control.
  • Guided team members in resolving complex issues or complaints.
  • Assessed individual skill sets of team members and allocated tasks accordingly.
  • Communicated regularly with senior management regarding project updates.
  • Participated in recruitment processes such as interviewing potential candidates.
  • Identified opportunities for process improvements to increase efficiency and effectiveness.

Team Leader

BNY Mellon International Ops India Ltd
Pune
09.2010 - 08.2015
  • Conducted regular meetings with the team to discuss progress, issues, and goals.
  • Analyzed customer data using various tools such as spreadsheets and databases, to identify trends or patterns that could be used to improve services offered.
  • Ensured compliance with company policies and regulations related to service delivery operations.
  • Performed root cause analysis on any problems encountered during service delivery activities.

Sr. Associate

Wipro
Pune
12.2005 - 09.2010
  • Ensured that claims are processed efficiently and the SLA’s are met for the team
  • Active participation in setting up of various reports for Top Management
  • Handled audit queries raised by the auditors
  • Successfully completed the new process FMEA for the awareness of control and loopholes we have in the process.
  • Developed desktop procedures for NGP outsourcing project

Education

M.com - Accounting And Finance

Pune University
Pune
10-2010

B.com - Accounting And Business Management

Pune University
Pune
04-2005

Skills

  • Business Process Analysis and Reengineering using Six Sigma methodologies
  • Transitioning work to offshore
  • Managing multiple teams
  • Operations Management
  • Staff Development
  • MS- Office

Accomplishments

  • Did RMI 315 (Intro 320) Certification.
  • Completed data visualization using Power BI training.
  • Completed Six Sigma black belt training.
  • Received an award from higher management for showing enthusiasm and get the work completed within during cyber-attack.
  • Traveled UK and successfully transition process to India.

Timeline

Assistant Manager

EXL services Pvt Ltd
09.2022 - Current

Sr Team Leader

Maersk Global Service Center
08.2015 - 10.2019

Team Leader

BNY Mellon International Ops India Ltd
09.2010 - 08.2015

Sr. Associate

Wipro
12.2005 - 09.2010

M.com - Accounting And Finance

Pune University

B.com - Accounting And Business Management

Pune University

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Arvinder Singh