Arvinder Singh
Pune
Summary
Seasoned professional with 15+ years of experience in Banking, Financial Services, and Insurance domain obtained from positions in both KPO and BPO. Flexible, creative, and service-oriented offering a unique combination of creativity and analytical skill with the ability to assess vantage points to create cost-effective solutions for clients
Overview
19
19
years of professional experience
Work History
Assistant Manager
EXL services Pvt Ltd
PUNE
2022.09 - Current
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Assigned work and monitored performance of project personnel.
Sr Team Leader
Maersk Global Service Center
Pune
2015.08 - 2019.10
- Managed day-to-day operations of the department while ensuring high standards of quality control.
- Guided team members in resolving complex issues or complaints.
- Assessed individual skill sets of team members and allocated tasks accordingly.
- Communicated regularly with senior management regarding project updates.
- Participated in recruitment processes such as interviewing potential candidates.
- Identified opportunities for process improvements to increase efficiency and effectiveness.
Team Leader
BNY Mellon International Ops India Ltd
Pune
2010.09 - 2015.08
- Conducted regular meetings with the team to discuss progress, issues, and goals.
- Analyzed customer data using various tools such as spreadsheets and databases, to identify trends or patterns that could be used to improve services offered.
- Ensured compliance with company policies and regulations related to service delivery operations.
- Performed root cause analysis on any problems encountered during service delivery activities.
Sr. Associate
Wipro
Pune
2005.12 - 2010.09
- Ensured that claims are processed efficiently and the SLA’s are met for the team
- Active participation in setting up of various reports for Top Management
- Handled audit queries raised by the auditors
- Successfully completed the new process FMEA for the awareness of control and loopholes we have in the process.
- Developed desktop procedures for NGP outsourcing project
Education
M.com - Accounting And Finance
Pune University
Pune2010-10
B.com - Accounting And Business Management
Pune University
Pune2005-04
Skills
- Business Process Analysis and Reengineering using Six Sigma methodologies
- Transitioning work to offshore
- Managing multiple teams
- Operations Management
- Staff Development
- MS- Office
Accomplishments
- Did RMI 315 (Intro 320) Certification.
- Completed data visualization using Power BI training.
- Completed Six Sigma black belt training.
- Received an award from higher management for showing enthusiasm and get the work completed within during cyber-attack.
- Traveled UK and successfully transition process to India.
Timeline
Assistant Manager
EXL services Pvt Ltd
2022.09 - Current
Sr Team Leader
Maersk Global Service Center
2015.08 - 2019.10
Team Leader
BNY Mellon International Ops India Ltd
2010.09 - 2015.08
Sr. Associate
Wipro
2005.12 - 2010.09
M.com - Accounting And Finance
Pune University
B.com - Accounting And Business Management
Pune University