Very Good
ARVIND KUMAR MANSORE
Hospital Operations
BARWAHA
Summary
Health Care Counselor experienced in enhancing patient support and operational efficiency within healthcare. Improved service delivery and patient satisfaction through compassionate care, effective communication, and team leadership. Hospital Management professional skilled in interdepartmental coordination, strategic development, project management, and budget creation.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Hospital Administrator
REVA EYE CENTER
04.2025 - Current
- Negotiated vendor contracts to secure competitive pricing on medical supplies and equipment, reducing expenses without compromising quality standards.
- Implemented innovative marketing strategies to increase awareness of hospital services offered within the community, ultimately driving growth in patient numbers.
- Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
- Reduced operational costs through the implementation of efficient resource allocation strategies.
- Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
- Maintained a keen focus on patient experience, implementing initiatives designed to improve satisfaction ratings and foster loyalty among those served by the hospital.
- Planned annual budgets and established rates for available health services.
- Focused on patient experience, implementing initiatives that improved satisfaction ratings and fostered loyalty among patients.
- Communicated with patients, ensuring that medical information was kept private.
TPA
Saluja Eye Care Center
04.2024 - 02.2025
- In the role of TPA at Saluja Eye Care Center, responsibilities include managing the coordination of insurance claims and facilitating the approval process for patients. This position demands excellent organizational skills and the ability to communicate effectively with both patients and insurance representatives. Ensuring that all documentation is accurate and submitted in a timely manner is critical to maintaining smooth operations and providing patients with the support they need during their treatment journey.
- Managed insurance claims processing to ensure timely approvals for patient treatment.
- Maintained clear communication with patients about insurance benefits and claims status, enhancing patient experience and understanding.
- Ensured compliance with regulatory requirements throughout claims process, supporting accurate and timely approvals.
- Streamlined documentation procedures in claims handling, contributing to improved workflow and reduced processing time.
Health Care Counselor
Saluja Eye Care Center
04.2023 - 02.2025
- As a Health Care Counselor at Saluja Eye Care Center, the role entails providing emotional and psychological support to patients navigating their health challenges. This position requires a deep understanding of patient needs and the ability to communicate effectively to foster trust and rapport. Collaboration with medical teams is essential to ensure comprehensive care tailored to individual patient circumstances. Additionally, organizing events and workshops contributes to community awareness and education regarding eye health.
- Provided compassionate counseling to patients, addressing emotional and psychological concerns to enhance their coping strategies.
- Collaborated with healthcare providers to develop integrated treatment plans, ensuring comprehensive support for patient needs.
- Organized health awareness events, educating community on eye care and promoting preventive health practices.
- Received recognition for exceptional performance in patient care.
OPD and IPD Coordinator
Saluja Eye Care Center
04.2016 - 01.2023
Front Office and Billing Executive
Apollo Rajshree Hospital
02.2015 - 03.2016
Education
MBA - HR & Marketing
DAVV University
Indore04-2026
B Com - TAX and GST
DAVV University
Indore05-2020
ITI - Electrician
JABALPUR University
Maheshwar04-2015
DCPA - undefined
AISECT University
Barwaha04-2013
Skills
Healthcare management
Patient safety
Quality improvement
Risk management
Utilization improvements
Operations management
Compliance consulting
Quality control
Facility management
Health information systems
Healthcare IT integration
Data management
Training programs
Performance evaluations
Employee supervision
Staff management
Ability to Multitask
Effective communication
Utilization improvements
Healthcare IT integration
EXTRA-CURRICULAR ACTIVITIES
Best Dedication Award, Saluja Eye Care Center, Indore Aug 2023 Star Performance Award, Saluja Eye Care Center, Indore Mar 2024 Best Dedication Award, Saluja Eye Care Center, Indore Aug 2023 Star Performance Award, Saluja Eye Care Center, Indore Mar 2024
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
Affiliations
- Society of Human Resource Management
Additional Information
Experienced in hospital operations with a strong understanding of patient coordination, cashless insurance processing, TPA handling, appointment scheduling, and front office management. Skilled in maintaining smooth day-to-day hospital workflow, handling patient communication professionally, and coordinating with insurance companies for pre-authorization and claim processing. Comfortable working in fast-paced healthcare environments with a focus on patient satisfaction, teamwork, and efficient administrative support. Familiar with MS Office, email communication, and hospital documentation processes.
Software
Interests
Singing, Cricket, Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hospital Administrator
REVA EYE CENTER
04.2025 - Current
TPA
Saluja Eye Care Center
04.2024 - 02.2025
Health Care Counselor
Saluja Eye Care Center
04.2023 - 02.2025
OPD and IPD Coordinator
Saluja Eye Care Center
04.2016 - 01.2023
Front Office and Billing Executive
Apollo Rajshree Hospital
02.2015 - 03.2016
DCPA - undefined
AISECT University
ITI - Electrician
JABALPUR University
B Com - TAX and GST
DAVV University
MBA - HR & Marketing
DAVV University