Diplomatic Senior Associate motivated to drive sales and customer satisfaction in environments. Lead teams effectively to meet goals through exemplary and skills. Talented in visual merchandising and loss prevention.
. Good knowledge of IBM & Lenovo laptop troubleshoots & part replacement.
. Follow up with customer after call logged.
. Attend onsite call
. Troubleshoot problem & fix the part if requirement.
. Maintain the MIS data.
. Generation of reports on Excel and slide in Power Point.
. Handle RMA transaction & keeping record of RMA of manner.
. Maintain Customer feedback survey as per company policy
. Basic knowledge of Topology and TCP/ IP Networking