Arya M V
Retail Branch Banking
Bengaluru
Summary
Service delivery professional with proven track record in managing complex projects and improving client satisfaction. Skilled in resource allocation, process optimization, and risk management. Focused on fostering team collaboration and aligning with organizational goals to drive success. Known for flexibility in adapting to changing needs and consistently delivering results.
Overview
8
8
years of professional experience
Work History
Service Delivery Manager(BOM)
RBL Bank
01.2025 - 07.2026
- Oversee all operational activities within the branch
- Ensure smooth processing of transactions (cash handling, account operations, documentation)
- Maintain proper records and documentation systems
- Monitor workflow efficiency and reduce delays/errors
- Ensure branch operations comply with guidelines from regulators like Reserve Bank of India (for banking roles)
- Follow KYC (Know Your Customer), AML (Anti-Money Laundering), and audit requirements
- Handle internal and external audits
- Ensure proper risk management practices
- Supervise and guide branch staff (tellers, customer service reps, back-office staff)
- Allocate duties and manage schedules
- Conduct training and performance evaluations
- Maintain discipline and productivity
- Ensure high levels of customer satisfaction
- Resolve escalated customer complaints
- Build long-term relationships with key customers
- Improve service delivery standards
- Monitor cash inflow/outflow and maintain optimum cash levels
- Ensure safe custody of cash and valuables
- Assist in achieving branch sales targets (loans, accounts, products)
- Support relationship managers and sales teams
- Cross-sell financial or retail products
Senior Fraud Analyst
PwC Service Delivery Center
07.2025 - 01.2026
- Promoted a culture of integrity within the organization by fostering awareness of ethical standards and compliance requirements related to fraud prevention.
- Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
- Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies.
- Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.
- Conducted regular audits of fraud detection processes, identifying areas for improvement and ensuring adherence to regulatory requirements.
- Played a key role in the development and execution of anti-fraud awareness campaigns aimed at educating employees and customers about common scams and tactics used by malicious actors.
- Reduced fraud losses by implementing advanced data analytics techniques and monitoring tools.
Commerical Banking RelationShip Manager
Axis Bank
08.2024 - 01.2025
- Optimized portfolio performance by closely monitoring loans status and initiating necessary interventions when needed.
- Implemented tailored marketing campaigns targeting specific industries or niches, resulting in higher engagement from prospective clients.
- Strengthened client relationships by providing personalized financial solutions and expert advice.
- Exceeded personal sales targets by building a robust pipeline of prospects and converting them into long-term clients.
- Analyzed complex financial statements, assessing creditworthiness for potential borrowers effectively.
- Identified prospects, evaluated financial needs and developed new business opportunities through superior consultative and negotiation skills.
- Coordinated cross-functional teams to execute on client needs efficiently, fostering strong working relationships across departments.
- Collaborated with internal teams to streamline lending processes, resulting in improved customer satisfaction.
- Maintained compliance with all regulatory requirements, ensuring adherence to industry best practices throughout the lending process.
- Maintained awareness of competitive products, practices and rates in market area.
- Managed risk effectively by adhering to strict underwriting guidelines when evaluating potential borrowers'' creditworthiness.
- Developed and implemented targeted sales strategies to grow the commercial banking portfolio consistently.
- Identified new business opportunities through proactive market research and networking efforts.
- Provided comprehensive financial analyses for clients, offering strategic recommendations for long-term growth.
- Interfaced with various internal banking departments to coordinate delivery of other banking services to clients.
Personal Bank Authorizer
HDFC BANK Ltd.-INDIA
08.2020 - 07.2024
- Verify and authorize high-value or sensitive transactions processed by tellers/personal bankers
- Approve cash transactions, fund transfers, DD/cheque issuance, account modifications
- Ensure all transactions follow bank policies and regulatory norms
- Ensure strict adherence to KYC and AML guidelines set by Reserve Bank of India
- Validate customer documents before approval
- Monitor suspicious transactions and escalate if required
- Support audit and compliance checks
- Handle escalated customer queries and complaints.
- Provide quick resolution for transaction-related issues
- Maintain high service quality standards in the branch
Relation Ship Officer Banca Channel
Aditya Birla Sun Life Insurance
03.2018 - 09.2019
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated operations with other emergency service groups.
Education
B E - Electrical, Electronics And Communications Engineering
Vins Christain College of Engg
Nagercoil 04.2001 -
Skills
Service level agreement management
Client relationship management
Incident management
Performance improvement
Customer satisfaction
Project implementation
Risk mitigation
Customer engagement
Mentoring and training
Training and coaching
Resource allocation
Solutions development
Timeline
Senior Fraud Analyst
PwC Service Delivery Center
07.2025 - 01.2026
Service Delivery Manager(BOM)
RBL Bank
01.2025 - 07.2026
Commerical Banking RelationShip Manager
Axis Bank
08.2024 - 01.2025
Personal Bank Authorizer
HDFC BANK Ltd.-INDIA
08.2020 - 07.2024
Relation Ship Officer Banca Channel
Aditya Birla Sun Life Insurance
03.2018 - 09.2019
B E - Electrical, Electronics And Communications Engineering
Vins Christain College of Engg
04.2001 -