ARYAN GOSWAMI
Meerut
Summary
I am a motivated and versatile professional with over 2 years of experience in teaching, customer service, and international technical support. I excel in communication, problem-solving, and client handling, particularly in the Siemens EV Charger process. I thrive in fast-paced environments, consistently delivering high-quality service and achieving results
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
3
3
years of professional experience
Work History
Customer Support Executive - Siemens EV Charger (International Calling Process)
Siemens Project (through partner BPO)
02.2025 - 12.2025
- Handled international customer calls regarding EV charger troubleshooting and support
- Provided step-by-step guidance to resolve technical and connectivity issues
- Logged service tickets, followed up on escalations, and ensured high customer satisfaction
- Developed excellent skills in technical communication, global client interaction, and process handling
- A project focusing on providing international technical support for Siemens EV Chargers
English & SST Teacher / Customer Service Executive
AIM International School & LS International School / Cogent E Services Pvt. Ltd
Meerut
12.2022 - 10.2024
- Delivered engaging lessons to classes, focusing on personalized learning and student success
- Built strong communication, mentoring, and leadership skills through classroom and team management
- Worked as a customer service executive handling client calls, complaint resolution, and data entry
- Educational institutions and a BPO providing customer service solutions
Education
Bachelor of Arts - English
Choudhary Charan Singh University
MeerutHigher Secondary -
Sanskar World Public School
GhaziabadSkills
- Skilled in communication, problem-solving, and client handling, with recent exposure to the Siemens EV Charger process
- Technical support
- Troubleshooting strategies
- Ticketing system management
- Process optimization
- Customer feedback analysis
- Effective communication
- Active listening
- Public speaking talent
- Problem resolution
- Customer relationship management
Accomplishments
- Increased customer satisfaction by 20% within 6 months through effective support.
- Resolved 95% of technical issues on first call in Siemens EV project.
- Conducted over 50 successful lessons monthly with personalized learning approaches.
- Logged and addressed 150+ service tickets monthly ensuring swift resolutions.
Languages
- Hindi (Native)
- English (Native)
- Hindi (Native)
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Customer Support Executive - Siemens EV Charger (International Calling Process)
Siemens Project (through partner BPO)
02.2025 - 12.2025
English & SST Teacher / Customer Service Executive
AIM International School & LS International School / Cogent E Services Pvt. Ltd
12.2022 - 10.2024
Bachelor of Arts - English
Choudhary Charan Singh University
Higher Secondary -
Sanskar World Public School