Aryan Sachdeva
Yamuna Nagar
Summary
Results-driven Team Leader with expertise in quality assurance, project management, and personnel training. Skilled in monitoring performance, delegating tasks, and motivating team members to achieve organisational goals. Collaborative professional focused on identifying needs and delivering creative solutions to enhance productivity and efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Team Leader
TaskUS
Mohali
02.2024 - Current
- Drive team performance through structured coaching, continuous feedback, and targeted development interventions, focusing on improving quality, customer experience, and VOC performance.
- Led quality and VOC improvement projects to enhance process adherence and customer outcomes through targeted interventions.
- Fostered people-first culture using emotional intelligence in team management, enhancing employee engagement, accountability, and frontline performance.
- Apply SMART Action Plans, Coach-the-Coach methodologies, and Root Cause Analysis to identify performance gaps, address underlying causes, and establish sustainable corrective actions.
- Conducted KPI analyses to identify performance trends and operational gaps, developing improvement plans that enhanced process performance.
- Facilitated daily huddles to share business updates, process changes, and performance priorities, ensuring alignment across the frontline team.
- Managed client communications and escalations, collaborating with internal TaskUS stakeholders to resolve concerns and ensure operational alignment.
Travel Professional
TaskUs
02.2024 - 04.2025
- Facilitated airline ticket inquiries, flight rescheduling, and travel-related support, improving customer satisfaction during their journey.
- Achieved high scores and met Key Performance Indicators (KPIs) set by client, reflecting dedication to team objectives.
- Acted as Subject Matter Expert (SME) for nesting batches, guiding initial learning and development for new team members.
Analyst
Eclerx Pvt. Ltd.
11.2022 - 02.2024
- Provided technical support to American customers, resolving issues with electronic devices such as televisions, Wi-Fi, and landline services, enhancing customer satisfaction.
- Resolved customer escalations by providing solutions and support, achieving timely resolution of complex issues.
- Collaborated with team to optimise nest batch processes during learning phase, enhancing overall workflow.
Education
Bachelor of Science - Electronics
Mukand Lal National College Affiliated To Kurukshetra University
YamunaNagar01-2021
Skills
- Metrics analysis
- Quality assurance processes
- Process optimisation
- Root Cause Analysis
- Coaching techniques
- Leadership abilities
- Mentorship
- Delegation of tasks
- Communication effectiveness
- Reporting documentation
- Detail orientation
- Proactive mindset
Certification
- Lean Six Sigma White Belt
Accomplishments
- Top Performer Q2 and Q3
- Top Performer H2
Timeline
Team Leader
TaskUS
02.2024 - Current
Travel Professional
TaskUs
02.2024 - 04.2025
Analyst
Eclerx Pvt. Ltd.
11.2022 - 02.2024
Bachelor of Science - Electronics
Mukand Lal National College Affiliated To Kurukshetra University