Piyush Kumar Dhir
Chennai
Summary
At Hexaware Technologies, I excelled as a Business Analyst and Mainframe Engineer, leveraging my expertise in various technologies and client relationship management to drive key projects to success. My proactive approach in translating complex business requirements into technical solutions, coupled with a knack for fostering team collaboration, significantly enhanced project delivery and client satisfaction.
Overview
6
6
years of professional experience
Work History
Business Analyst
Hexaware Technologies
Chennai
02.2020 - Current
- I have been actively working on the ticketing system of IBERIA Airlines, contributing to requirement gathering, technical design, and development coordination. Engaging directly with clients, I analyze their needs and document detailed technical designs to guide the development team. I collaborate closely with developers, ensuring seamless implementation of changes while adhering to business requirements. My role also involves minor enhancements, tracking progress, resolving technical challenges, and ensuring smooth delivery of enhancements within the Scrum framework.
- I have implemented minor enhancements, based on functional knowledge and basic restrictions of the system, in order to incorporate all the requirements.
- I have been responsible for engaging with clients to gather, analyze, and refine business requirements, ensuring alignment with their objectives. Acting as a bridge between stakeholders and the development team, I have effectively translated business needs into clear, technical specifications.
- My experience includes collaborating with cross-functional teams, ensuring adherence to Agile best practices, and driving seamless communication between business and technical stakeholders.
Mainframe Engineer
Hexaware Technologies
Chennai
10.2018 - 01.2020
- Worked in Load Planning (LDP) interface for one of the leading airlines.
- Key responsibilities include handling user-raised incidents, providing support with enhancements, and mostly involving small developments to enhance the user experience.
- Good knowledge in programming USAS Mainframe (COBOL), JCL, CICS, DB2 in OS2200, TIP/FCSS, and other related skills.
- Good knowledge in the airline domain.
- Expertise in SDLC and STLC concepts.
- I collaborated closely with clients to gather and analyze requirements, translating them into clear technical specifications and design documents. Additionally, I provide production support, troubleshoot critical issues, and manage on-call responsibilities to maintain system stability and business continuity.
Education
B.Tech - Electronics and Communication Engineering
Institute of Technical Education and Research (SOA Deemed to be University)
05.2019
12th -
Kendriya Vidyalaya Bargarh
06.2015
10th -
Kendriya Vidyalaya Bargarh
05.2013
Skills
- Client relationship management
- Time management
- Attention to detail
- Team collaboration
- Technical writing
- Agile methodologies
- Requirements gathering
- Business acumen
- Clear communication
- Verbal and written communication
- COBOL
- Fortran
- USAS Mainframe
- ITSM Tools: ServiceNow, Remedy
- SQL
- GIT
- Agile Scrum
- Change management
- JIRA
- DMS
- Confluence
- Software development life cycle
Accomplishments
Rising Star Award for successful participation in Travel and Transportation Hackathon.
Rockstar of the Year for completion of a CVA(Customer Value Addition)
Languages
- English
- Hindi
- Odiya
Personal Information
Date of Birth: 08/08/1997
Timeline
Business Analyst
Hexaware Technologies
02.2020 - Current
Mainframe Engineer
Hexaware Technologies
10.2018 - 01.2020
B.Tech - Electronics and Communication Engineering
Institute of Technical Education and Research (SOA Deemed to be University)
12th -
Kendriya Vidyalaya Bargarh
10th -
Kendriya Vidyalaya Bargarh
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