ASAD ANWAR
Senior Manager Operations
Kolkata
Summary
Senior Manager Operations leading banking operations with a mix of workflow control, team coordination, and issue resolution. Improves service continuity by managing escalations, tightening process execution, and aligning internal stakeholders across day-to-day operations. Brings prior experience in customer servicing, reporting, and cross-functional support across banking and consulting environments.
Overview
1
1
Language
15
15
years of professional experience
Work History
Senior Manager Operations
ICICI BANK
Kolkata
02.2022 - Current
- Led operational strategy development to enhance efficiency across large corporates wholesale banking.
- Streamlined process improvement initiatives, resulting in increased service delivery speed and customer satisfaction.
- Directed cross-functional teams to implement technology solutions for enhanced workflow management.
- Oversaw compliance with regulatory standards, ensuring adherence to risk management protocols across all operations.
Technology Consultant
PWC India
Kolkata
09.2021 - 12.2021
- Led technology implementation projects, enhancing client operational efficiency and productivity.
- Developed strategic technology solutions aligning with client business objectives to drive digital transformation.
- Mentored junior consultants, fostering skills in project management and technology deployment best practices.
- Analyzed client systems to identify areas for improvement, optimizing processes and reducing costs.
Operations Support Specialist
Parker Drilling Company
Dammam
04.2017 - 12.2020
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Conducted regular audits of systems and processes, ensuring compliance with company standards.
- Collaborated with cross-functional teams to optimize resource allocation and improve service delivery.
Rental & Inspection Coordinator - MEAP
Parker Drilling Company
Abu Dhabi
03.2014 - 03.2017
- Responsible for Machine Shop Organization and Operation including Machine and Tooling Inventory
- Check Orders and Managing Costs for Machine Shop
- Working with a Team of Technical Sales Group and Assisting them with tools availability and specifications
- Conducting all Materials Management Activities safely and in accordance with the Company's HSE Policies
- Support Production and other Departments in Repairs and Replacement of Equipments.
- Interface between Internal and External Customers, Freight Forwarders, Customs Clearing Agents, and other Custom Authorities
- Plan, Check and Prepare the Materials Requisition Order, based on Revolving Stock Levels and related instruction to proceed with regular and/or emergency orders
- Troubleshoot Machine Shop issues, Initiate and Implement the required fix
- Schedule and Monitor Machine Shop Workflows and Activities
- Joint inspection and verification of materials with Quality Control and Assurance
- Responsible to obtain data of physical material from warehouse and yard and update the system accordingly.
Assistant Manager
HDFC Bank Limited
Kolkata
06.2011 - 03.2013
- Significant experience in Managing Customer Profiles, Client Servicing & Marketing
- Developed competency in Managing Portfolios and implementing strategies towards enhancing
- Market Penetration, Business Volumes and growth
- Proficiency in providing Consultancy Services to esteemed clients and tapping new markets to expand the existing clientele
- Liasioning with the Finance team for Periodic and Annual Reporting.
Education
MBA - Marketing
Globsyn Business School
Kolkata04-2011
Hons: Bachelor Of Commerce - undefined
Calcutta University
Kolkata04-2008
Skills
Team leadership
Performance management
Cross-functional coordination
Workforce planning
Assets and Inventory Management
MS Office Package
Process improvement
Budget management
Risk management
Compliance management
Stakeholder management
KPI dashboard reporting
MIS reporting
Internal audit coordination
Timeline
Senior Manager Operations
ICICI BANK
02.2022 - Current
Technology Consultant
PWC India
09.2021 - 12.2021
Operations Support Specialist
Parker Drilling Company
04.2017 - 12.2020
Rental & Inspection Coordinator - MEAP
Parker Drilling Company
03.2014 - 03.2017
Assistant Manager
HDFC Bank Limited
06.2011 - 03.2013
Hons: Bachelor Of Commerce - undefined
Calcutta University
MBA - Marketing
Globsyn Business School