Asad Khan

• Translate customer needs into product requirements and create solution roadmap proposals in Cloud RAN area.
• Work closely with product business units, product engineering, consulting, and support to ensure a smooth customer experience with Red Hat’s products NFV solutions at scale.
• Perform technical studies on request of product managers for any technical requirement around Cloud RAN domain.
• Proactively share knowledge & Demonstrate thought leadership in the Telco community by producing training material, webinars, etc on NFV/TelcoCloud for freshers as well as professionals.

• Handling trouble tickets, emergencies & critical service interruptions for more than 500 TelcoCloud data-centres of 50 customers located across the world.
• Participating in the validation of LLDs & understanding the solution via HLDs for onboarding a new solution by the customers
• Developed Telco cloud training modules for Nokia Learning & development.

• Deployed as an L3 technical support engineer in Nokia cloud-band CARE team for Telco cloud infrastructure of Nokia (CBIS & NCS).
• Incident & Problem management - Primarily responsible for Event, Incident & Problem in the form of service alerts, planned events & unplanned service interruptions (outages), emergencies, & customer critical issues

Key Accomplishments –

• Absorbed on the payroll of Nokia considering my performance as an individual contributor.

• Transition from Alcatel-Lucent as a part of strategic partnership between the two companies.
• Hiring, interviews, appraisals Goal settings & evaluation of team members based on yearly & quarterly KPIs.
• Release & deployment management of new feature in global accounts.
• Preparing root-cause analysis (RCA) reports for all critical incidents to minimize the recurrence of service interruptions

Key Accomplishments –

• Became a manager of the team in 2015, managed seven people directly reporting to me.
• Successfully managed five new customers without increased headcount due to operational excellence achieved by the team.
• Special appreciation from "TeleTalk, Bangladesh" on completing their network audit & recommending improvements.

• Initiated this engagement as Senior Engineer (Feb 2009) in Wireless Technical Support (GSM-RAN) for whole Asia-Pacific (APAC) region and progressed as Manager (Jul 2013)
• Initially, accountable as individual contributor to handle trouble tickets for twenty GSM customers of APAC region and resolving critical issues, disaster recovery, performance problems & network outages.
• Assessing impact on vital business functions & creating service continuity plan for festive occasions

Key Accomplishments –

• Became a team leader in 2013, driven the team to performance excellence & managed the same workload with 50% reduction in the team size.
• Received Long Service award for completion of 5 Years of service - 2014
• Recipient of Significant Achievement award within APAC region – 2010

• Reported to the Technical support manager as an individual contributor for remote support of BSS equipment, acceptance testing & software upgrade of BSCs for Bharti & Idea customers.

• Installation, commissioning, operations & maintenance of GSM BSS equipment like BSC, Transcoders, and OMC servers.