Ashutosh Dwivedi

• Managing end-of-life transition for Knowledge V3 through complex planning and cross-team collaboration.
• Providing technical guidance and mentorship to team.
• Expertly handling P1 customer escalations

• Created Knowledge REST APIs and launched them as a Servicenow store app, accessible through the API Docs [https://developer.servicenow.com/dev.do#!/reference/api/utah/rest/knowledge-management-api] and Store app [https://store.servicenow.com/sn_appstore_store.do#!/store/application/19d067c3b7160010dc250bedce11a9f0/1.0.2].
• Contributed to the development of the Vaccine Management Servicenow Store app, focusing on various features such as QR code generation for appointments.

Achieved first place in the CSM BU hackathon by developing an MS Word add-on enabling creation of knowledge articles in MS Word directly linked to any ServiceNow instance, now integrated into the product.

• Worked on DaaS (data as a service) integration with Oracle Sales Cloud.
• Worked on Elastic Search integration with Oracle Sales Cloud.

Built a PHP based web application with Oracle database that would be used to manage Health Center of DRDO employees. Integrated it with their existing Oracle database.