Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ASFIYA RAHAMAN

Bangalore

Summary

Innovative programming lecturer with expertise in C, C++, and SQL. Known for fostering student engagement and promoting continuous learning, while maintaining strong communication and relationship-building skills across diverse teams. Results-driven operations representative skilled in managing customer inquiries and utilizing CRM systems. Proven track record in collaborating with teams to improve service delivery and drive operational efficiency. Dynamic professional with a strong background in CRM proficiency and project management. Demonstrated ability to enhance customer interactions and support business goals through effective communication and relationship building.

Overview

6
6
years of professional experience

Work History

Sr Representative, Operation

Concentrix
Bangalore
04.2025 - Current
  • Managed customer inquiries and provided solutions for product-related issues.
  • Utilized CRM systems to track customer interactions and preferences efficiently.
  • Participated in team meetings to discuss service improvements and best practices.
  • Assisted customers with product selection, order placement, and billing inquiries.
  • Built lasting relationships with customers to support sales, service and business operations goals.

Programming Lecturer

Everest Composite College
Bangalore
05.2022 - 03.2025
  • Facilitated engaging lectures to enhance student understanding and participation.
  • Collaborated with faculty to design interdisciplinary programs and initiatives.
  • Led workshops and seminars on topics, promoting continuous learning among students and faculty.
  • Maintained professional development through attendance at conferences, workshops, and continuing education courses in teaching methodologies.

Assurance Associate

Transworld System India
Bangalore
02.2021 - 11.2021
  • Conducted thorough reviews of financial documents for compliance and accuracy.
  • Communicated effectively with stakeholders to address concerns during audits.
  • Identified potential risks and areas of non-compliance with applicable laws, regulations, and accounting standards.
  • Verified that all transactions are properly recorded in accordance with generally accepted accounting principles.

Sr Associate CRM

Big Basket
Bangalore
09.2019 - 06.2020
  • Facilitated communication between departments to streamline operational tasks.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Coordinated support to facilitate general office operations.
  • Reviewed and approved vendor invoices.
  • Managed customer interactions and inquiries through CRM software.

Education

Bachelor of Engineering - Information Science And Technology

Visvesvaraya Technological University
Bangalore
03-2019

Skills

  • Proficient in C, C, SQL, Power BI, Java

  • Project management
  • CRM proficiency
  • Network development
  • Communication strategies
  • Presentation skills
  • Professional development
  • Technical aptitude
  • Problem-solving
  • Process analysis

Languages

English
First Language
Hindi
Advanced (C1)
C1

Timeline

Sr Representative, Operation

Concentrix
04.2025 - Current

Programming Lecturer

Everest Composite College
05.2022 - 03.2025

Assurance Associate

Transworld System India
02.2021 - 11.2021

Sr Associate CRM

Big Basket
09.2019 - 06.2020

Bachelor of Engineering - Information Science And Technology

Visvesvaraya Technological University
ASFIYA RAHAMAN