ASFIYA RAHAMAN
Bangalore
Summary
Innovative programming lecturer with expertise in C, C++, and SQL. Known for fostering student engagement and promoting continuous learning, while maintaining strong communication and relationship-building skills across diverse teams. Results-driven operations representative skilled in managing customer inquiries and utilizing CRM systems. Proven track record in collaborating with teams to improve service delivery and drive operational efficiency. Dynamic professional with a strong background in CRM proficiency and project management. Demonstrated ability to enhance customer interactions and support business goals through effective communication and relationship building.
Overview
6
6
years of professional experience
Work History
Sr Representative, Operation
Concentrix
Bangalore
04.2025 - Current
- Managed customer inquiries and provided solutions for product-related issues.
- Utilized CRM systems to track customer interactions and preferences efficiently.
- Participated in team meetings to discuss service improvements and best practices.
- Assisted customers with product selection, order placement, and billing inquiries.
- Built lasting relationships with customers to support sales, service and business operations goals.
Programming Lecturer
Everest Composite College
Bangalore
05.2022 - 03.2025
- Facilitated engaging lectures to enhance student understanding and participation.
- Collaborated with faculty to design interdisciplinary programs and initiatives.
- Led workshops and seminars on topics, promoting continuous learning among students and faculty.
- Maintained professional development through attendance at conferences, workshops, and continuing education courses in teaching methodologies.
Assurance Associate
Transworld System India
Bangalore
02.2021 - 11.2021
- Conducted thorough reviews of financial documents for compliance and accuracy.
- Communicated effectively with stakeholders to address concerns during audits.
- Identified potential risks and areas of non-compliance with applicable laws, regulations, and accounting standards.
- Verified that all transactions are properly recorded in accordance with generally accepted accounting principles.
Sr Associate CRM
Big Basket
Bangalore
09.2019 - 06.2020
- Facilitated communication between departments to streamline operational tasks.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Coordinated support to facilitate general office operations.
- Reviewed and approved vendor invoices.
- Managed customer interactions and inquiries through CRM software.
Education
Bachelor of Engineering - Information Science And Technology
Visvesvaraya Technological University
Bangalore03-2019
Skills
- Proficient in C, C, SQL, Power BI, Java
- Project management
- CRM proficiency
- Network development
- Communication strategies
- Presentation skills
- Professional development
- Technical aptitude
- Problem-solving
- Process analysis
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Sr Representative, Operation
Concentrix
04.2025 - Current
Programming Lecturer
Everest Composite College
05.2022 - 03.2025
Assurance Associate
Transworld System India
02.2021 - 11.2021
Sr Associate CRM
Big Basket
09.2019 - 06.2020
Bachelor of Engineering - Information Science And Technology
Visvesvaraya Technological University
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