Rohith Kumar Saravanan

Company Overview: HSBC

• Expertise in Technical support interfaces with customers via inbound, Email / Chats.
• Ensuring the services been delivered to clients on time, Meeting contractual KPI's
• Track, Document and retrieve information in call tracking system.
• Highly organized and details - oriented Senior Representative with extensive experience in Administrative & customer services.
• Possesses excellent communication skills with a strong ability to multitask and prioritize tasks.
• Increased customer satisfaction by promptly addressing concerns and providing effective solutions.

• Understanding Client requirements, providing the salary annexure as per margin.
• Client handling- Account Management.
• Providing hike for candidates as per client approvals.
• Following up with client for candidates who have completed the required tenure for increment and providing increment letters to candidates.
• Updating the offer tracker once offer is released to have proper record for day today joining.
• Updating the MIS tracker on daily basis and Mailing it to accounts team on month end for salary purpose.
• Providing joining kit, companies legal policies and HR details to candidates as per client policies.
• Follow through till the requested task is closed.
• Manage client relationships & candidate relationships.

• Company Overview: IBM
• Managing candidates profile on Kenexa.
• Checking the candidates database with Classification of company's tool.
• Verifying the candidate's documents in Restricted hire List tool.
• IBM

• Company Overview: NOVOCURA TECH SERVICES
• Analyzing candidate's salary annexure using compensation Grid and company's salary policies.
• Understand candidate's resumes, career plans and evaluate role fitment.
• Positioning relevant candidates to clients by providing offer letters as per companies offer templates.
• Uploading the profile of selected candidates in Recruitment tool as the last step to proceed for onboarding.
• Updating the records of candidates in the software and providing reports as per their requirements.
• Scheduling their calls through online and executing their previous reports and documents for references.
• Scheduling their appointments as per their convenience for one month.
• Providing reports on time and updating it in software with in 24hrs as given deadline.
• Providing access to the customer to manage their reports in software under guidelines once the query is raised it is resolved in 24hrs as given deadline.
• Assigning the task to the next team to resolve the query.
• Tickets will be closed on daily basis. Clearing the bucket before logging out.
• NOVOCURA TECH SERVICES