Asgar Mehdi

Dedicated and results-driven Customer Support Associate with over two years of experience assisting a diverse customer base. Successfully handled and resolved more than a thousand customer inquiries, ensuring high levels of satisfaction through timely and effective solutions.

Key accomplishments:

• Provided exceptional support via multiple channels, including phone, email, and live chat, ensuring prompt and accurate responses.
• Developed a deep understanding of company products/services to offer personalized and efficient assistance.
• Maintained a high customer satisfaction rating by demonstrating empathy, active listening, and problem-solving skills.
• Managed a high volume of support tickets while adhering to service-level agreements (SLAs) and quality standards.
• Collaborated with internal teams, including technical support and sales, to escalate and resolve complex customer issues.

Passionate about delivering top-tier customer experiences and continuously improving support processes to enhance customer loyalty and retention.