Laxmi Kumari
Process Associate
Mumbai
Summary
A challenging job well suited to my personality, enabling me to give best efforts utilizing my knowledge and implementing it by absorbing corporate pressure and growing in both personality and status.
Overview
4
4
years of professional experience
1
1
Language
Work History
Process Associate
Teleperformance
12.2024 - Current
- Working as process associate in Teleperformance from 18th Dec 2024 till date.
- Used to deal with customers over chat, call and email.
- Handling 45-50 case on a daily average
Process Associate
TCS
02.2023 - 10.2024
- Worked as Process Associate in TCS from 8th February 2023 till 22nd October 2024.
- In TCS, was under the email and chat process for the utility project. I was dealing the billing concern for the business account for the small business customers. All the concern related to bills.
- Handled 34 cases a day.
- Used to provide resolution over email and if required outbound call was made.
Customer Support Executive
Startek
08.2021 - 01.2023
- Worked as a Customer Support Executive in Startek from 12th August 2021 till 1st January 2023.
- In Startek, I worked as customer care executive and used to provided resolution over email and voice (blended process).
- Dealed with multiple return (MR) Process and sent confirmation email for the resolution over email.
- Successfully resolved almost 70 to 80 cases a day.
Education
BBA - Finance
Kolhan University
Jamshedpur, India 04.2001 -
Intermediate - undefined
CBSE Board
01.2016
Matriculation - undefined
CBSE Board
01.2014
Skills
Introductory computer knowledge
Creative arts and crafts
Educational facilitation
Adaptable learner
Optimistic mindset
Committed to excellence
EXTRA CURRICULAR ACTIVITIES
Represented my school in several types of sports. Involved in Event Management at school. Participated in cleanness awareness program held in TCS (Kolkata). Taken parts in several activities held inside the premises.
DECLARATION
I do here by declare that above information furnished by me is true and correct to the best of my knowledge and belief.
Timeline
Process Associate
Teleperformance
12.2024 - Current
Process Associate
TCS
02.2023 - 10.2024
Customer Support Executive
Startek
08.2021 - 01.2023
BBA - Finance
Kolhan University
04.2001 -
Intermediate - undefined
CBSE Board
Matriculation - undefined
CBSE Board