ASHA. A
Banker
Chennai
Summary
Determined and Vigilant Banker with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Deputy Manager - Classic Relationship Manager
HDFC Bank Ltd
Chennai
10.2021 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Facilitated business by implementing practical networking techniques.
- Represented bank at community events to establish strong ties and promote business.
- Gathered data and built financial models around key metrics.
Value Banker - Branch Operations
ICICI Bank Ltd
Vellore
11.2018 - 10.2021
- Balanced teller drawers and ATM cash.
- Evaluated client financial positions and identified most appropriate banking products.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided advice on different bank products and financial options.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Represented bank to community through good customer relations.
- Observed, coached and developed bankers in support of reaching performance objectives.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Executed various customer deposits, withdrawals and money orders.
- Received checks for deposits, entered information into database and issued receipts.
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Cross-sold credit cards, loans and other bank products.
Education
P G Diploma In Sales Relationship Banking - Banking And Financial Support Services
Manipal Academy of Higher Education
Bangalore 10.2021 - 04.2022
MBA - HR And Hospital Management
Auxilim Women's College
01.2016 - 04.2018
BBA - undefined
Auxilim Women's College
01.2013 - 04.2016
HSC -
Ethiraj Matriculation Higher Secondary
School
08.2012 - 03.2013
SSLC -
Govt Secondary School
08.2010 - 03.2011
Skills
Operations management
undefinedAdditional Information
- ACHIEVEMENTS , Achieved Runner up in Throw ball and Kho Kho on 2015. Actively Participated In Various Sports Activities For School & Inter College.
Accomplishments
- Promoted to Lead Teller based on superior performance.
Timeline
Deputy Manager - Classic Relationship Manager
HDFC Bank Ltd
10.2021 - Current
P G Diploma In Sales Relationship Banking - Banking And Financial Support Services
Manipal Academy of Higher Education
10.2021 - 04.2022
Value Banker - Branch Operations
ICICI Bank Ltd
11.2018 - 10.2021
MBA - HR And Hospital Management
Auxilim Women's College
01.2016 - 04.2018
BBA - undefined
Auxilim Women's College
01.2013 - 04.2016
HSC -
Ethiraj Matriculation Higher Secondary
School
08.2012 - 03.2013
SSLC -
Govt Secondary School
08.2010 - 03.2011
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