Asha Saroha
Team Leader
Sonipat
Summary
Dynamic team leader with a proven track record at Mywish Marketplace Pvt Ltd, enhancing operational efficiency and client satisfaction. Skilled in process optimization and collaborative team management, I developed training programs that fostered team cohesion and drove strategic initiatives, resulting in improved project completion times and stronger client relationships.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Mywish Marketplace Pvt Ltd
05.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Working with Some Private Banks and NBFCs ensuring seamless communication and delivering effective financial solutions to customers.
Assistant Relationship Officer
Mywish Marketplace Pvt. Ltd.
08.2022 - 04.2023
- Analysis CIBIL & Identifying Customer Leeds from Database .
- Connect on call with Customer & Convincing for Relatable Service
- Developed comprehensive knowledge of Financial Products for Salaried Persons .
- Worked with All India Private Bank's and NBFC'S to facilitate communication and deliver personalized solutions to customers.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
Bachelor of Computer Applications - Computer Science
Deenbandhu Chhotu Ram University of Science And Technology
Murthal Sonipat (Haryana) 06.2016 - 05.2019
Skills
Collaborative teamwork
Team engagement
Effective relationship management
KPI development and tracking
Process improvement
Sales expertise
Timeline
Team Leader
Mywish Marketplace Pvt Ltd
05.2023 - Current
Assistant Relationship Officer
Mywish Marketplace Pvt. Ltd.
08.2022 - 04.2023
Bachelor of Computer Applications - Computer Science
Deenbandhu Chhotu Ram University of Science And Technology
06.2016 - 05.2019