Asha Shyam Sundar
Senior Technical Writer
Chennai
Summary
Experienced Technical Writer with 10 years of expertise in SaaS environments, specializing in project documentation, user guides, and training materials. Collaborates cross-functionally with product managers, developers, and support teams to create clear and concise documentation for diverse audiences. Proficient in agile development environments, with extensive experience in cloud computing and data management solutions. Dedicated to enhancing user experience and driving business success through meticulously crafted documentation that ensures seamless product experiences. Committed to fostering innovation by delivering well-crafted content.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Senior Technical Writer
Lluminant Works Solutions Private Limited
Chennai
5 2023 - Current
- Created and maintained user guides for Informatica cloud products, ensuring alignment with product updates and agile development timelines
- Collaborated with cross-functional teams to develop user-centric training materials and FAQs for both IT and non-IT users
- Played a key role in responding to Requests for Proposals (RFPs) for various clients, delivering high-quality and persuasive content that contributed to securing new business opportunities
- Created Statements of Work (SOWs) for multiple clients, ensuring that scope, deliverables, and timelines were clearly articulated and aligned with project objectives
- Streamlined documentation processes, reducing production time by 20% and implementing consistent standards
- Developed engaging blog posts and write-ups that highlighted the company’s expertise and industry thought leadership, supporting brand-building and marketing efforts.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
Consultant Technical Writer
SecureKloud Technologies
Chennai
06.2020 - 05.2023
- Delivered product documentation for AWS-based IAM Projects, including interpreting API documents and adding the methods in runbooks
- Designed and maintained a comprehensive documentation template system in Confluence, contributing to a 25% increase in documentation consistency across teams.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Senior Technical Writer
Mastech InfoTrellis, Inc.
Chennai
04.2016 - 06.2020
- Produced technical documentation and marketing materials for big data projects, ensuring clarity for both technical and non-technical audiences
- Developed internal knowledge-sharing portals, improving team efficiency and reducing onboarding time by 15%.
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Reduced customer support inquiries by 15% by producing easy-to-understand troubleshooting guides and FAQs for end users.
- Optimized internal knowledge base by reorganizing existing articles and adding new content to address common questions or issues raised by employees.
- Conducted thorough research on emerging industry trends, incorporating relevant findings into updated technical documents.
Senior Technical Writer
8KMiles Software Services
Chennai
04.2014 - 03.2016
- Documented cloud solution projects on Amazon Web Services and created runbooks and conformance reports for single sign-on and federated identities
- Produced product promotion materials, solution explainer videos, and white papers for various cloud and IAM projects.
- Supported sales teams with tailored documentation to demonstrate product capabilities during client presentations, leading to increased business opportunities.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
Technical Writer
Emerio Technologies P Ltd
Chennai
08.2011 - 04.2014
- Coordinated with project managers to prepare proposal documents and developed templates and checklists for document best practices
- Documented functional requirements, technical design, and user guides, ensuring adherence to in-house style guides.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
- Participated in usability testing to understand user pain points, then addressed these issues through improved documentation and tutorial content.
- Simplified complex technical information into engaging content for non-technical audiences.
Technical Writer
Zoho Development Centre
Chennai
08.2010 - 06.2011
- Developed product documentation for an online invoicing and accounting application, focusing on user interface elements and operational error messages.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Developed online tutorials and web-based training materials for software products.
- Observed in-progress operations to identify important steps for technical instructions.
- Developed detailed technical documents and user guides for technical products.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Translated technical specifications into user-friendly guides, facilitating easier product adoption.
Education
Bachelors - Economics
University of Madras
Chennai, India 01.1981 - 01.1984
Jawahar Higher Secondary School
Neyveli, IndiaSkills
SaaS Documentation
Agile Development (Scrum)
Cross-functional Collaboration
Structured Authoring Practices
Confluence, Jira & Markdown
Technical Writing & Editing
User Guides, Release Notes, Faqs
Content Strategy Development
Strong Research Abilities
Information Architecture Design
Technical Editing Competence
Editing and proofreading
Certification
Learn API Technical Writing: REST for Writers
Offerings
- User-Centric Documentation Design: Expertise in creating clear, concise, and user-friendly documentation that enhances product usability for end-users, developers and system administrators.
- SaaS Expertise: Extensive documentation for SaaS products ensuring accurate and accessible information for technical and non-technical stakeholders.
- Agile Development & Collaboration: Skilled in working within agile teams, and collaborating with product managers, developers, and cross-functional teams to produce up-to-date and consistent documentation.
- Cross Domain Expertise: Deliver documentation solutions for various industries including cloud computing, workforce management and IAM.
Languages
English
Tamil
Timeline
Consultant Technical Writer
SecureKloud Technologies
06.2020 - 05.2023
Senior Technical Writer
Mastech InfoTrellis, Inc.
04.2016 - 06.2020
Senior Technical Writer
8KMiles Software Services
04.2014 - 03.2016
Technical Writer
Emerio Technologies P Ltd
08.2011 - 04.2014
Technical Writer
Zoho Development Centre
08.2010 - 06.2011
Bachelors - Economics
University of Madras
01.1981 - 01.1984
Senior Technical Writer
Lluminant Works Solutions Private Limited
5 2023 - Current
Jawahar Higher Secondary School
Learn API Technical Writing: REST for Writers
Diploma in Content Marketing & Strategy
Fundamentals of Technical Writing
Intelligent Data Management Cloud Foundation
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