Open To Work
Nandakumar K N
Technical Writer
Bengaluru
Summary
Technical Writer with 6.5 years of experience in creating, managing, and delivering high-quality documentation for SaaS, supply chain, logistics, warehouse operations, and aerospace domains. Expertise in structured authoring (DITA, S1000D), API documentation, and AI-assisted work flows using Retrieval-Augmented Generation (RAG). Proven ability to manage end-to-end documentation life cycles, collaborate across agile teams, and implement knowledge base optimization for enterprise platform.
Overview
7
7
years of professional experience
Work History
Technical Writer
BigBasket (Innovative Retail Concepts Pvt. Ltd.)
10.2022 - Current
- Serving as the documentation SPOC for enterprise SaaS platforms including Transport Management System (TMS) and Warehouse Management System (WMS).
- Managed end-to-end documentation lifecycle for 100+ product features including workflows, configurations, release notes, process notes, SOPs, onboarding guides, and operational training documents.
- Designed and introduced the first online help documentation ecosystem using ProProfs, enabling self-service support for internal users, operations teams, and external clients.
- Authored detailed user guides for Last Mile Delivery, Mid Mile Delivery, warehouse picking, slot booking, automation workflows, cash collection management, paper bag handling workflows, and delivery executive onboarding.
- Built and maintained tenant-level and SA-level configuration documentation, improving onboarding efficiency and reducing engineering dependency.
- Collaborated with Product Managers, Developers, QA teams, Operations teams, and Support stakeholders during Agile sprints to align documentation with feature releases and sprint deliverables.
- Participated in feature validation, QA demonstrations, UAT reviews, and functional testing to ensure technical accuracy prior to production releases.
- Created API touchpoint documentation and integration workflow documentation for logistics, fulfillment, and warehouse operations.
- Worked with development teams to explore AI-driven documentation capabilities using Retrieval-Augmented Generation (RAG) models integrated with LLMs for intelligent knowledge retrieval from internal documentation repositories.
- Contributed to knowledge base optimization initiatives by structuring technical content to improve AI-based information retrieval accuracy and content discoverability.
- Used Atlassian Confluence extensively for documentation management, collaborative authoring, knowledge sharing, process tracking, and cross-functional communication.
- Utilized Jira for sprint tracking, feature documentation updates, bug tracking, RCA analysis, release coordination, and maintaining traceability between product changes and documentation updates.
- Updated documentation based on root cause analysis (RCA), defect fixes, production incidents, and feature enhancement requests tracked through Jira.
- Standardized templates, documentation governance practices, version history management, and reusable documentation frameworks across multiple supply chain product streams.
- Developed role-based user management and access governance documentation supporting secure user provisioning and operational compliance.
- Supported onboarding and training initiatives by creating process-oriented operational documentation for warehouse and logistics teams.
- Improved documentation consistency, accessibility, and maintainability through structured authoring and standardized writing practices.
Software Technical Writer
Sclera
08.2021 - 10.2022
- Developed, maintained, and published end-user documentation for VDMS software products.
- Created release notes, What's New documentation, online help content, GIF walkthrough, and video-based help documentation.
- Authored contextual UI help messages, tooltips, error handling content, and in-application assistance documentation.
- Collaborated with developers, software architects, QA engineers, and business stakeholders to deliver sprint-aligned technical documentation.
- Co-authored the organization's documentation style guide to improve content consistency, readability, and standardization.
- Participated in Agile ceremonies including sprint planning, backlog discussions, reviews, and release coordination.
- Managed documentation updates aligned with product enhancements, bug fixes, and software releases.
- Improved end-user adoption by simplifying technical workflows into user-friendly procedural documentation.
Technical Engineer / Technical Writer
Alten India
12.2018 - 10.2020
- Authored Aircraft Maintenance Manuals (AMM) and Component Maintenance Manuals (CMM) for aerospace clients including Airbus.
- Created structured technical documentation using S1000D, DITA, XML, Arbortext Epic Editor, and Adobe FrameMaker.
- Converted complex engineering specifications into reusable procedural, reference, and maintenance documentation.
- Performed scope analysis, validation checks, quality reviews, and compliance verification to improve right-first-time delivery.
- Collaborated with engineering teams, quality teams, and project stakeholders to ensure documentation accuracy and regulatory compliance.
- Supported documentation planning, communication training, and process standardization initiatives across project teams.
- Worked with structured content authoring methodologies and aerospace documentation standards.
Education
Bachelor of Engineering - Aeronautical Engineering
SJC Institute of Technology
2018
Skills
Technical Documentation
User Guides & Manuals
API Documentation
Online Help Systems
Knowledge Base Management
SaaS Documentation
Structured Authoring
Content Management System (CMS)
Oxygen XML Editor
Proprofs
DITA & S1000D
Agile/Scrum Methodology
SDLC & DDLC
Functional Testing
AI-Assisted Documentation
Retrieval-Augmented Generation (RAG)
Prompt Engineering Fundamentals
Confluence Administration
Jira Issue Tracking
Version Control
Cross-Functional Collaboration
Additional Information
- Designed and launched the first online help documentation for enterprise SaaS platforms, enabling self-service support for internal and external users.
- Managed end-to-end documentation for 100+ features across Transport Management and Warehouse Management Systems, improving onboarding efficiency and reducing engineering dependency.
- Authored comprehensive Aircraft Maintenance Manuals for Airbus Using S1000D and DITA standards, ensuring regulatory compliance and accuracy.
- Contributed to AI-driven documentation initiatives using RAG models integrated with LLMs to enhance knowledge retrieval from internal repositories.
Work Preference
Job Search Status
Open to workSalary Range
₹45000/yr - ₹200000/yrTimeline
Technical Writer
BigBasket (Innovative Retail Concepts Pvt. Ltd.)
10.2022 - Current
Software Technical Writer
Sclera
08.2021 - 10.2022
Technical Engineer / Technical Writer
Alten India
12.2018 - 10.2020
Bachelor of Engineering - Aeronautical Engineering
SJC Institute of Technology