Deekshitha Keekan
Summary
An accomplished Technical Writer with over a decade of expertise, demonstrating robust communication skills and adeptness in swiftly comprehending intricate concepts. Eager to leverage proficiency in a Senior Technical Writer position within a renowned organization. Proficient in producing high-quality technical documentation tailored to diverse audiences.
Overview
1
1
Certification
Work History
Technical Writer
Grasko Solutions Private Ltd
Bangalore
03 2021 - 01 2024
- Research, plan, develop, and organize user manuals, release notes, and technical documentation including API documentation
- Conduct comprehensive testing of product features UI, backend systems, and APIs (includes regression testing and user acceptance testing)
- Collaborate with diverse teams, including software engineers, product managers, and other departments, to streamline product documentation, reducing publishing time, and ensuring accuracy and completeness while minimizing technical support reliance
- Ensure documentation aligns with brand standards and target audience preferences
- Create end-user tutorials for various applications
- Continuously gather and implement end-user feedback to enhance documentation quality, usability, and relevance, adapting to evolving technology and standards
- Manage extensive repository of technical terms and documentation
Content Writer
Atlantic Data Bureau Services Pvt. Ltd
Mangalore
01 2018 - 08 2020
- Create and update technical documentation for software applications, including user guides, FAQs, and training manuals
- Develop social media posts for platforms such as LinkedIn
- Support recruitment/HR by drafting job ads, evaluating applicant assignments, and handling communication for Atlantic Leisure
- Assist HR and ISO teams in updating policy documents
- Enhance content quality through research and industry trend integration
- Provide website, microsite, and application content
- Proofread legal department documents
- Conduct Power-Point training sessions for new employees
- Craft press releases, newsletters, and SEO-friendly content to promote products/services and increase organic traffic
Executive Provider Solutions
Infinite Computer Solutions
Bangalore
07 2017 - 01 2018
- Contact US healthcare providers (clinics & hospitals) to invite participation in VETFED CARENET. (Vetfed Carenet is a health assessment program exclusively for the veterans across USA)
- Correspond via email to share program details, rate cards, and follow up with interested providers
- Recruit eligible providers to join Vetfed Carenet
Senior Process Executive
Cognizant Technology Solutions Pvt Ltd
Mangalore
01 2014 - 09 2016
- Verify and follow up on Mortgage Tax payment status with US tax collectors
- Obtain tax details via Telephone, Fax, or Email
- Create Excel reports of collected data and send them to offshore clients
- Generate monthly metric reports, interpret results, and develop solutions
Education
Diploma (10+2+3) - Computer Science & Engineering
Karnataka Polytechnic
2009 - 2012
Pre University Education - Science (P.C.M.S)
St Agnes College
2007 - 2009
SSLC -
K.S.E.M School
Skills
- Technical documentation
- Release notes
- User guides
- Manual testing
- Knowledge in SaaS/Cloud/Data-driven/Enterprise client software usage
- SDLC & STLC
- API Documentation
- Software Documentation
- SEO best practices
- Agile Methodology
- Work flow application
- Document management
- Visual storyteller
- Proofreading
- Eye for detail
- Time management
- Decision-making
- Teamwork & Collaboration
- Emotional Intelligence
- Teamwork and collaboration
- Level-headed
- Multitasking ability
- Problem Solving
- Analytical Skills
Certification
- API Technical Writing - JSON & XML Certification
- Agile Scrum Master Certification : Scrum Project Management
Accomplishments
- Earned recognition as the top "COGNIZANT VOICE PERFORMER" for exceptional call handling with US clients.
- Received a "Cognizant WOW Award" for exceeding client expectations with outstanding performance.
Tools Worked On:
Doc360, Snagit, FrameMaker, Jira, Google Docs, MS Office, Adobe Acrobat DC, Swagger, APITree, ReDoc, Postman, Stoplight, Snowflake, Snowsight, Tableau
Timeline
Technical Writer
Grasko Solutions Private Ltd
03 2021 - 01 2024
Content Writer
Atlantic Data Bureau Services Pvt. Ltd
01 2018 - 08 2020
Executive Provider Solutions
Infinite Computer Solutions
07 2017 - 01 2018
Senior Process Executive
Cognizant Technology Solutions Pvt Ltd
01 2014 - 09 2016
Diploma (10+2+3) - Computer Science & Engineering
Karnataka Polytechnic
2009 - 2012
Pre University Education - Science (P.C.M.S)
St Agnes College
2007 - 2009
SSLC -
K.S.E.M School
- API Technical Writing - JSON & XML Certification
- Agile Scrum Master Certification : Scrum Project Management
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