Summary
Overview
Work History
Education
Skills
Websites
Software
Certification
Timeline
Generic

Swagatam Mukherjee

Technical Writer
Greater Noida

Summary

Professional communicator with solid experience in creating clear, concise, and user-friendly documentation. Skilled in technical writing, content creation, and information architecture, bringing strong focus on collaboration and achieving results. Known for reliability and adaptability in dynamic environments. Expertise in simplifying complex information, ensuring accuracy, and meeting deadlines consistently.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Writer

Creyator Platforms Pvt. Ltd.
06.2024 - Current
  • Maintained consistency across company documents by adhering to established style guidelines and templates.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
  • Developed end-user guides, quick start manuals, and installation instructions for multiple white-label platforms across different industries.
  • Attended training sessions to understand the software and UI.
  • Executed comprehensive lift-and-shift activities to transition technical content, documentation assets, and digital materials from legacy systems to modern platforms, with minimal disruption.
  • Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
  • Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed comprehensive FAQs for online support portal, significantly reducing customer support calls.
  • Created in-depth API guides to facilitate seamless adoption and integration of various software products.

Executive

CyberSigma Consulting Services
04.2023 - 05.2024
  • Created documentation in the form of user guides, installation guides, API guides, etc.
  • Documentation was created along the development guidelines established by the company and involved user manuals, configuration guides, master copies, pipeline documents, etc.
  • Edited and optimized technical content across the company website to ensure clarity, accuracy, and professionalism.
  • Established and maintained official document templates encompassing headers, footers, consistent typography, and a unified layout structure for all technical and end-user documents.
  • Managed Google Ads campaigns to drive traffic and generate leads.
  • Handled and managed the company's social media profiles.



Executive

Qorvatech
02.2022 - 03.2023
  • Optimized website content to drive traffic.
  • Performed SEO Audits and recommended changes for Technical SEO.
  • Managed Google Ads Campaigns.
  • Off-page SEO and Link Building.


Education

Masters in Journalism And Mass Communication - Journalism And Mass Communication

International Institute of Mass Media
Delhi
04.2001 -

Bachelor of Arts - History

Delhi University
New Delhi, India
04.2001 -

Skills

Documentation management

Usability testing

Content development

Markdown

API documentation

User guides

Software

Ms Word

Canva

Adobe Photoshop

Markdown

HTML

Certification

API Technical Writing: JSON and XML for Writers By Udemy

Timeline

Technical Writer

Creyator Platforms Pvt. Ltd.
06.2024 - Current

Executive

CyberSigma Consulting Services
04.2023 - 05.2024

Executive

Qorvatech
02.2022 - 03.2023

Masters in Journalism And Mass Communication - Journalism And Mass Communication

International Institute of Mass Media
04.2001 -

Bachelor of Arts - History

Delhi University
04.2001 -
Swagatam MukherjeeTechnical Writer