Ms Word
Swagatam Mukherjee
Technical Writer
Greater Noida
Summary
Professional communicator with solid experience in creating clear, concise, and user-friendly documentation. Skilled in technical writing, content creation, and information architecture, bringing strong focus on collaboration and achieving results. Known for reliability and adaptability in dynamic environments. Expertise in simplifying complex information, ensuring accuracy, and meeting deadlines consistently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Writer
Creyator Platforms Pvt. Ltd.
06.2024 - Current
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Developed end-user guides, quick start manuals, and installation instructions for multiple white-label platforms across different industries.
- Attended training sessions to understand the software and UI.
- Executed comprehensive lift-and-shift activities to transition technical content, documentation assets, and digital materials from legacy systems to modern platforms, with minimal disruption.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed comprehensive FAQs for online support portal, significantly reducing customer support calls.
- Created in-depth API guides to facilitate seamless adoption and integration of various software products.
Executive
CyberSigma Consulting Services
04.2023 - 05.2024
- Created documentation in the form of user guides, installation guides, API guides, etc.
- Documentation was created along the development guidelines established by the company and involved user manuals, configuration guides, master copies, pipeline documents, etc.
- Edited and optimized technical content across the company website to ensure clarity, accuracy, and professionalism.
- Established and maintained official document templates encompassing headers, footers, consistent typography, and a unified layout structure for all technical and end-user documents.
- Managed Google Ads campaigns to drive traffic and generate leads.
- Handled and managed the company's social media profiles.
Executive
Qorvatech
02.2022 - 03.2023
- Optimized website content to drive traffic.
- Performed SEO Audits and recommended changes for Technical SEO.
- Managed Google Ads Campaigns.
- Off-page SEO and Link Building.
Education
Masters in Journalism And Mass Communication - Journalism And Mass Communication
International Institute of Mass Media
Delhi 04.2001 -
Bachelor of Arts - History
Delhi University
New Delhi, India 04.2001 -
Skills
Documentation management
Usability testing
Content development
Markdown
API documentation
User guides
Software
Canva
Adobe Photoshop
Markdown
HTML
Certification
API Technical Writing: JSON and XML for Writers By Udemy
Timeline
Technical Writer
Creyator Platforms Pvt. Ltd.
06.2024 - Current
Executive
CyberSigma Consulting Services
04.2023 - 05.2024
Executive
Qorvatech
02.2022 - 03.2023
Masters in Journalism And Mass Communication - Journalism And Mass Communication
International Institute of Mass Media
04.2001 -
Bachelor of Arts - History
Delhi University
04.2001 -
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