Asha Thomas David
London
Summary
Accomplished Insurance Operations Leader with over 9 years of experience specialising in endto-end policy management and technical services within the London Market. Currently a Technical Manager (Lead Specialist) at Marsh, managing complex corporate portfolios and leading teams of 30+ professionals. Expert in streamlining Lloyd's market processes, ensuring strict adherence to compliance standards, and delivering high-quality client service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Specialist, Insurance Operations
Marsh McLennan
Mumbai
09.2017 - 02.2026
- Checking and rectifying Market Reform Contract (MRC) policies, slips, endorsements and letters ensuring timely delivery of documentation to avoid breach of contract.
- Handling broker queries and escalating issues when necessary to ensure prompt and effective resolution.
- Client & Underwriter Focus: Prioritise stakeholders by providing satisfactory service and timely updates, including Debit/Credit Notes, Evidence of Cover, and Policy Schedules.
- Led a portfolio of approximately 450 client accounts ensuring timely and accurate delivery.
- Strategic Team Leadership: Lead a team of 30+ staff, workload allocation, and maintaining a 50%+ cross-skilling index overseeing recruitment training and ensuring new hires reach full technical competency within 2 months.
- Ensuring end to end processing includes e closing package submission to DXC and making sure issuance of Bureau Signings through IMR (Insurers Market Repository) and queries are resolved and responded to XIS (Xchanging Insurance Services).
- Coordinating with brokers via client managers, and accounts to ensure the timely and accurate preparation of documentation i.e. Invoicing, also advising Fiduciary in case of NOC.
- Delivered training programmes achieving over 50% cross-skilling within the team.
- Led a Continuous Improvement project improving operational efficiency across the Mumbai location.
- Represented Mumbai SPOC for Market Settlement to reduce bureau payables and unmatched client funds.
- Completed UK secondment in London migrating Surety processes and bureau approvals.
- Key Achievements
- MMGS Annual Award 2024 - Building Effective Controls
- Ranked 2nd at Mulund College of Commerce for Post Graduation
- Multiple Spotlight Awards, Quality Champion recognition and Catalyst of the Month
- Authorized Signatory for Norwich, Pune and Mumbai locations
Education
Postgraduate Diploma - Business Management & Finance
Mulund College of Commerce
01-2016
Bachelor's Degree - Banking & Insurance
Mumbai University
01-2014
Skills
- Insurance Operations
- MRC Processing
- Stakeholder Management
- Team Leadership
- Process Improvement
- MS Word
- Excel
- PowerPoint
- LEN AI
Certification
- Six Sigma - Yellow Belt
- NISM Mutual Fund Certification
- Advanced Excel
Accomplishments
- MMGS Annual Award 2024 - Building Effective Controls
- Ranked 2nd at Mulund College of Commerce for Post Graduation
- Multiple Spotlight Awards, Quality Champion recognition and Catalyst of the Month
- Authorized Signatory for Norwich, Pune and Mumbai locations
Languages
English
Hindi
Marathi
Malayalam
Custom Section
- Active leader in corporate social responsibility initiatives focused on community outreach and sustainability.
- Served as Class Representative for 3 years at SM Shetty managing student-faculty relations.
- Technical mentor for junior staff helping them reach competency within two months.
Websites, Portfolios and Profiles
linkedin.com/in/asha-thomas-5a690395
Timeline
Lead Specialist, Insurance Operations
Marsh McLennan
09.2017 - 02.2026
Postgraduate Diploma - Business Management & Finance
Mulund College of Commerce
Bachelor's Degree - Banking & Insurance
Mumbai University