Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ashar

Summary

Dedicated and customer-focused professional with 3 years of experience in customer support and community moderation. Skilled in managing Discord communities, resolving customer issues, and ensuring smooth communication between teams and clients. Strong background in prop trading support, Amazon customer experience, and building positive user engagement.

Overview

6
6
years of professional experience

Work History

Discord Moderator & Customer Support

BlueGuardian
01.2022 - Current
  • - Moderated active Discord communities, ensuring compliance with firm policies and professional conduct.
  • - Organized community-building activities, games, and events to improve member engagement.
  • - Provided customer support to traders and community members regarding account queries, funding challenges, and trading rules.
  • - Handled escalations, disputes, and technical assistance with clarity and professionalism.
  • - Collaborated with the support team to improve response times and maintain a high satisfaction rate.

Customer Experience Associate

Amazon
01.2020 - 01.2022
  • - Delivered top-notch customer service for order, shipping, and refund inquiries.
  • - Assisted in resolving complex issues while maintaining company SLA and quality standards.
  • - Recognized for consistently exceeding performance targets and maintaining a strong customer satisfaction score.

Education

Bachelor of Commerce (B.Com) -

Osmania University

Skills

Discord & Community Management

Additional Information

  • Language: English
  • Availability: Immediate
  • Comfortable with remote / international teams

Timeline

Discord Moderator & Customer Support

BlueGuardian
01.2022 - Current

Customer Experience Associate

Amazon
01.2020 - 01.2022

Bachelor of Commerce (B.Com) -

Osmania University

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Ashar