Ashar
Summary
Dedicated and customer-focused professional with 3 years of experience in customer support and community moderation. Skilled in managing Discord communities, resolving customer issues, and ensuring smooth communication between teams and clients. Strong background in prop trading support, Amazon customer experience, and building positive user engagement.
Overview
6
6
years of professional experience
Work History
Discord Moderator & Customer Support
BlueGuardian
01.2022 - Current
- - Moderated active Discord communities, ensuring compliance with firm policies and professional conduct.
- - Organized community-building activities, games, and events to improve member engagement.
- - Provided customer support to traders and community members regarding account queries, funding challenges, and trading rules.
- - Handled escalations, disputes, and technical assistance with clarity and professionalism.
- - Collaborated with the support team to improve response times and maintain a high satisfaction rate.
Customer Experience Associate
Amazon
01.2020 - 01.2022
- - Delivered top-notch customer service for order, shipping, and refund inquiries.
- - Assisted in resolving complex issues while maintaining company SLA and quality standards.
- - Recognized for consistently exceeding performance targets and maintaining a strong customer satisfaction score.
Education
Bachelor of Commerce (B.Com) -
Osmania University
Skills
Discord & Community Management
Organizing Games & Engagement Activities on Discord
Community Building & Event Moderation
Customer Support (Email, Chat, Ticketing Systems)
Tools: Intercom, Axcera, Zendesk, Freshdesk
Conflict Resolution & Escalation Handling
Knowledge of Prop Trading Platforms
Amazon Customer Service Practices
Problem-Solving & Communication
Team Collaboration
Additional Information
- Language: English
- Availability: Immediate
- Comfortable with remote / international teams
Timeline
Discord Moderator & Customer Support
BlueGuardian
01.2022 - Current
Customer Experience Associate
Amazon
01.2020 - 01.2022
Bachelor of Commerce (B.Com) -
Osmania University